Customer Experience Analyst

2 semanas atrás


São Paulo, São Paulo, Brasil Blueground Tempo inteiro
About the Role

We are seeking a highly skilled Customer Experience Analyst to join our team at Blueground. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences to our guests in Tabas Apartments.

Key Responsibilities
  • Customer Order Tracking: Monitor and analyze customer orders to ensure timely and accurate delivery of services.
  • Service Evaluation: Assess the quality of services provided by internal and external collaborators to identify areas for improvement.
  • Strategic Information Development: Analyze data to develop strategic information for various areas of the business.
  • Entrepreneurial Spirit: Demonstrate a willingness to take calculated risks and go above and beyond to ensure customer satisfaction.
  • Complex Inquiry Resolution: Receive and resolve complex customer inquiries in a timely and professional manner.
  • Process Improvement: Collaborate with cross-functional teams to identify and implement process improvements that enhance customer experience.
  • 24/7 Customer Support: Participate in and contribute to the development of 24/7 customer support for our guests in Tabas Apartments.
Requirements
  • Customer Service Experience: Proven work experience in a customer-facing role.
  • Language Skills: Advanced English and Spanish language proficiency.
  • Availability: Availability to work 13am-22pm BRT.
  • Communication Skills: Excellent written and verbal communication skills.
  • Prioritization and Organization: Exceptional prioritization and organization skills with the ability to multitask competing priorities.
  • Problem-Solving Attitude: A proactive and solution-focused attitude with a drive to get things done.
  • Microsoft Office: Proficiency in Microsoft Office applications.
Benefits
  • Meal Voucher: Caju card with a daily allowance of R$40.00.
  • Transportation Voucher: Transportation voucher based on your route to the office with a 3% discount.
  • Health Care: Amil health care plan with co-participation options.
  • Dental Plan: Amil dental plan without co-participation.
  • Daycare Allowance: Daycare allowance for employees with children up to 5 years old.
  • Gym Benefit: TotalPass gym benefit.
  • English Course: Partnership with Hyper English for an English course.
  • Flexible Holidays: Flexible holiday policy after 6 months of service.
  • Discounts: 25% discount on Tabas apartments.
  • Celebrations: Monthly celebrations for team members' birthdays.
  • Gift Card: Birthday gift card paid on the Caju card.
  • Workplace Amenities: Cinema room, decompression spaces, and an equipped kitchen.


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