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Digital Client Liaison

2 meses atrás

São Paulo, São Paulo, Brasil Bvlgari Tempo inteiro
Digital Client Assistant Role

Bvlgari Corporation of America is seeking a Digital Client Assistant to support our E-Commerce Team. This role is responsible for delivering an exceptional customer experience through various digital channels.

Key Responsibilities
  • Sales
    • Meet monthly sales targets by seizing opportunities to suggest and upsell products.
    • Elevate digital client experience through channels such as WhatsApp, email, chat, and phone.
    • Track sales data and communicate daily sales to head office.
    • Collaborate with the Omni-Channel Fulfillment Specialist to ensure orders are confirmed, invoiced, shipped, and delivered.
  • Client Service
    • Directly responsible for the entire E-Commerce customer journey in Brasil/Mexico.
    • Provide excellent customer service via various contact channels.
    • Follow up with clients to ensure satisfaction with purchases.
    • Determine the quickest ways to answer client questions to maintain excellent service levels.
    • Deploy CRM activations and strategies for new product launches and targeted marketing campaigns.
    • Meet monthly KPI target of client acquisitions via various contact channels.
    • Maintain and update customer information in Salesforce Lightning Cloud.
    • Implement central and head office CRM strategies.
    • Monitor inventory flows to ensure E-Commerce stock is 100%.
  • Operations
    • Verify and close the daily sales log manager for personal sales and direct e-commerce sales.
    • Conduct daily stock verification and ensure inventory stock is correct in the system.
    • Resolve issues related to logistics, systems, and operational suppliers.
    • Pick, pack, and fulfill processing when necessary.
    • Cover for Omni-Channel Fulfillment Specialist and Advisor during vacation.

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