Account Onboarding Consultant

4 semanas atrás


Brasília, Distrito Federal, Brasil Mindbody Tempo inteiro
About the Role

As an Account Onboarding Consultant at Mindbody, you will play a key role in providing software training and onboarding support to our customers. Your primary responsibility will be to coach customers throughout the initial implementation of their Mindbody software, helping them reach their goals and realize value.

Key Responsibilities
  • Manage accounts for assigned customers, providing training and onboarding support consistent with department expectations and procedures.
  • Work closely with customers to identify, correct, and advise on how to align business objectives within the Mindbody software.
  • Identify customer needs and recommend additional value-add services and products.
  • Proactively follow up with assigned accounts as needed to accommodate customer needs and promote engagement.
  • Build trust and confidence with customers using first-hand knowledge of products, services, and processes.
Requirements

We are seeking a highly skilled and experienced individual who can effectively communicate complex technical information to our customers. The ideal candidate will possess strong time management skills, the ability to read, analyze, and solve customer questions, and excellent written and verbal communication skills.

Qualifications
  • Bachelor's degree or High School diploma and equivalent experience required.
  • Customer service experience.
  • Training or teaching experience preferred.
  • Strong time management skills with the ability to use time effectively and efficiently.
  • Ability to read, analyze, and solve customer questions.
  • Ability to clearly write procedures in response to customer questions.
Compensation

The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience.



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