Operations Director

Há 7 dias

São Paulo, São Paulo, Brasil beBeeOperational Tempo inteiro R$1.500.000 - R$2.500.000
Operational Leadership Role

Drive meaningful impact across fulfillment, support, and customer experience as a hands-on leader for our organization. This senior operational role focuses on deep execution and efficiency.

You will lead the team in achieving operational excellence by:

  • Streamlining website fulfillment & edits
  • Improving marketing services delivery
  • Enhancing customer support
  • Optimizing customer success & retention

Partner closely with the founding team to redesign operations, increasing efficiency, reducing costs, and maintaining high standards of customer service.

Key Responsibilities
  • Develop and drive KPIs in day-to-day operations
  • Identify process improvements to reduce costs, increase speed, and maintain quality
  • Standardize delivery playbooks and SOPs across teams and geographies
  • Define and track KPIs related to efficiency, unit economics, SLAs, and customer satisfaction
  • Drive operational excellence through automation, tools, and team alignment
  • Manage and coach mid-level operational managers
  • Contribute to leadership discussions with operational clarity
  • Build scalable systems to support growth while maintaining affordable service for customers
Essential Qualifications

Must-Have Experience:

  • 7+ years leading operations in a tech-enabled services or SaaS environment
  • Proven success scaling operations while improving unit economics
  • Experience managing fulfillment and customer-facing service teams
  • Deep familiarity with service metrics (e.g., cost per order, time-to-fulfillment, CSAT, churn)
  • Comfortable analyzing processes, data, and team-level execution
  • Experience driving implementation of new tools / AI across organizations

Highly Desirable Experience:

  • Website building, marketing tech, or agency/managed service background
  • Lean, Six Sigma, or other process improvement frameworks
  • Experience implementing AI or automation into workflows
  • Familiarity with tools like Zendesk, Notion, Airtable, Slack, Asana, Jira
Ideal Candidate Traits
  • A results-driven individual who excels at execution
  • Detail-oriented and highly analytical
  • Passionate about process improvement and scalability
  • A strong people leader who builds trust and sets high standards
  • Customer-centric with a focus on delivering exceptional experiences
  • Excellent communication skills
About Our Organization
  • Mission-driven organization serving real-world entrepreneurs
  • Opportunity to reshape how digital services are delivered at scale
  • Collaborative culture with a passionate founding team
  • Flexible work environment and competitive compensation

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