Global Integration Specialist

Há 1 mês


São Paulo, São Paulo, Brasil ENGINEERINGUK Tempo inteiro
Job Title: Global Integration Analyst

About the Role:

The Global Integration Analyst position is a key role within our Technical Services department, focusing on technical account development. This dynamic role requires a balance of technical skills and client management expertise.

Key Responsibilities:

  1. Assist ShareASale clients with technical questions related to account integration, troubleshooting, and program customization.
  2. Ensure clients are fully leveraging the capabilities of the ShareASale system based on their specific needs and goals.
  3. Support the technical needs of small to mid-sized ShareASale merchant and affiliate clients, with the goal of supporting large-sized merchants.

Day-to-Day Duties:

  1. Test ShareASale tracking pixels and follow up with clients to ensure correct implementation.
  2. Develop expertise in ShareASale product datafeed creation, FTP account creation, and troubleshooting.
  3. Expertise in commission priority within the ShareASale system.
  4. Create and document new tracking integrations and capabilities.
  5. Report on trending client inquiries and account issues.
  6. Contribute to educational material, including knowledgebase entries, wiki responses, blog posts, best practices, and predefined replies.

Requirements:

  1. 2-4+ years of professional experience in a corporate office environment.
  2. Customer service experience is highly recommended.
  3. Self-motivated and able to communicate professionally with clients.
  4. Strong problem-solving and troubleshooting skills.
  5. Collaborative skills to work effectively in a team.
  6. Strong HTML skills and understanding.
  7. Familiarity with common web scripting languages, including HTML, CSS, JavaScript, PHP, and MySQL.

What We Offer:

  1. Flexi-Week and Work-Life Balance: Prioritize your mental health and wellbeing with a flexible four-day workweek at full pay.
  2. Flexi-Office: Work from our office, home, or a different environment with our flexible work policy.
  3. Welfare: Enjoy life assurance, travel insurance, private health insurance, and other benefits.
  4. Health & Wellbeing: Support your mental and physical wellbeing with our initiatives and sports offers.
  5. Development: Access our extensive training suite, Awin Academy, to develop your skills professionally and personally.
  6. Remote Working: Receive a monthly allowance to cover part of your running costs and support for setting up your remote workspace.
  7. Appreciation: Show appreciation for colleagues who have gone the extra mile to support you.

About Us:

Awin is a dynamic, social, and inclusive company proud of our diverse and transparent network of affiliate partnerships. We welcome all backgrounds, identities, and experiences.



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