IT Specialist Internship Opportunity

Há 20 horas


São Leopoldo, Rio Grande do Sul, Brasil beBeeTechnical Tempo inteiro R$48.619 - R$64.362

Job Description

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We are seeking a motivated intern to join our Technical Support team and assist in supporting our global customers. As a member of our team, you will have the opportunity to develop a wide range of technical and soft skills, as well as gain insights into various business processes.

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This internship provides an excellent platform for growth and learning in a dynamic and supportive environment. You will be responsible for providing remote technical support to global customers via support systems, chat, or calls.

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As a technical support intern, you will also help with troubleshooting, root cause analysis, and deliver solutions. Additionally, you will support the management of critical situations towards a positive outcome to the customer needs.

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Responsibilities include:

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  • Providing remote technical support to global customers">
  • Helping with troubleshooting, root cause analysis, and delivering solutions">
  • Supporting the management of critical situations">
  • Reporting errors requiring code corrections to development teams">
  • Contributing to the creation, enhancement, and sharing of internal and external documentation">
  • Participating in local or global projects">
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Required Skills and Qualifications

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We are looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

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Requirements include:

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  • Currently enrolled as an undergraduate student, ideally in IT/Computer Science, Engineering, or a related field">
  • Basic skills in troubleshooting and root cause analysis">
  • Affinity with a programming language (e.g. ABAP, Java, Python, etc)">
  • Fluent or advanced proficiency in English">
  • Strong verbal and written communication abilities">
  • Ability to work under pressure">
  • Will to learn new technologies and tools">
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Benefits

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Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

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We value diversity and inclusion, and believe that everyone deserves equal opportunities regardless of background. Our goal is to create a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

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Others

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Exposure to ERP systems like SAP would be a plus, as well as basic knowledge of CRM software and experience in customer technical support delivery.

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