Store Experience Manager

Há 2 dias

Belém, Pará, Brasil beBeeCustomerExperience Tempo inteiro US$58.125 - US$100.000
Job Title: Customer Experience Leader

The position involves leading the team to create a positive customer experience at our store. This includes ensuring pets in our care are safe and healthy, while driving business results through sales and shrink targets.

  • Key Responsibilities:
  • Recruit, interview, hire, coach, and terminate associates as needed.
  • Develop the associate experience by providing training, onboarding, mentoring, succession planning, and coaching for growth.
  • Address and administer associate complaints and grievances effectively.
  • Prioritize daily tasks for associates to meet business and pet parent needs.
  • Lead associates on proper processes to ensure pets in our care are safe and healthy.
  • Coordinate staffing coverage for experience activities in pivotal areas of the store.
  • Communicate company information and priorities to associates to ensure alignment and deliver on expectations.
  • Overall Store Experience:
  • Lead the team to create a positive customer experience at all levels and ensure pets in our care are safe and healthy.
  • Responsible for the customer experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated customer concerns.
  • Assist with reservations in hotels, salons, and training.
  • Oversee all services (salon, training, hotel and day camp), live pet sales and adoptions.
  • Evaluate operations and seek opportunities to continuously improve experiences and services.
  • Oversee store events and marketing (adoptions, hotel, salon, etc.).
  • Maintain store standards and lead a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
  • Conduct monthly Services Walks to validate proper execution of policies and procedures.
  • Take immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
  • Business Management:
  • Drive and identify opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
  • Manage expenses such as labor and supplies and other relevant store metrics.
  • Work directly with home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
  • Productivity and scheduling management to grow the business and achieve company goals.
  • Qualifications:
  • 3-5 years of retail leadership or experience in a customer-focused environment.
  • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.

  • Store Experience Manager

    Há 2 dias

    Belém, Pará, Brasil beBeeExperiential Tempo inteiro US$80.000 - US$115.000

    Job OverviewCustomer Experience Leader (ELR)This role is responsible for delivering exceptional customer experiences and upholding our company's vision, mission, values, and strategy.Main Responsibilities:People LeadershipRecruit, interview, hire, coach, and terminate associates to ensure a high-performing team.Foster associate experience and development...

  • Store Manager

    2 semanas atrás

    Belém, Pará, Brasil GUESS?, Inc. Tempo inteiro

    Job DescriptionPosition Overview The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates...

  • Store Manager

    2 semanas atrás

    Belém, Pará, Brasil GUESS?, Inc. Tempo inteiro

    Job DescriptionPosition OverviewThe Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.Reports To: District ManagerSupervises: Co-Manager, Assistant Manager, Key Holder, and Store AssociatesEssential...

  • Store Manager

    Há 4 dias

    Belém, Pará, Brasil GNC Tempo inteiro

    Join to apply for the Store Manager role at GNC 4 days ago Be among the first 25 applicants Join to apply for the Store Manager role at GNC This range is provided by GNC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $17.00/hr - $21.00/hr Company DescriptionAs the global leader in...

  • Store Manager

    4 semanas atrás

    Belém, Pará, Brasil GNC Tempo inteiro

    Join to apply for the Store Manager role at GNC4 days ago Be among the first 25 applicantsJoin to apply for the Store Manager role at GNCThis range is provided by GNC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$17.00/hr - $21.00/hrCompany DescriptionAs the global leader in health and...

  • Assistant Store Manager

    Há 2 dias

    Belém, Pará, Brasil Petsmart Tempo inteiro

    Assistant Store Manager - Customer ExperienceJoin to apply for the Assistant Store Manager - Customer Experience role at PetSmartAssistant Store Manager - Customer Experience2 days ago Be among the first 25 applicantsJoin to apply for the Assistant Store Manager - Customer Experience role at PetSmartPetSmart does Anything for Pets and Everything for You -...

  • Assistant Store Manager

    Há 3 dias

    Belém, Pará, Brasil PetSmart Tempo inteiro

    Assistant Store Manager - Customer Experience Join to apply for the Assistant Store Manager - Customer Experience role at PetSmart Assistant Store Manager - Customer Experience 2 days ago Be among the first 25 applicants Join to apply for the Assistant Store Manager - Customer Experience role at PetSmart PetSmart does Anything for Pets and Everything for...

  • Store Operations Specialist

    Há 4 dias

    Belém, Pará, Brasil beBeeRetail Tempo inteiro

    Job Summary:The Assistant Store Manager oversees daily operations, maintaining store standards and leading the team to achieve sales goals.Ensure a welcoming environment by greeting all customers and maintaining store appearance.Train and coach team members to provide exceptional customer service and engagement.Oversee inventory flow, including markdowns,...

  • Store Sales

    Há 3 dias

    Belém, Pará, Brasil Citi Trends Tempo inteiro

    Join to apply for the Store Sales role at Citi Trends2 days ago Be among the first 25 applicantsJoin to apply for the Store Sales role at Citi TrendsGet AI-powered advice on this job and more exclusive features.Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest chains in the value-priced urban apparel...

  • Assistant Manager

    2 semanas atrás

    Belém, Pará, Brasil Citi Trends Tempo inteiro

    Join to apply for the Assistant Manager role at Citi Trends Continue with Google Continue with Google 4 months ago Be among the first 25 applicants Join to apply for the Assistant Manager role at Citi Trends Job SummaryThe Assistant Store Manager is responsible for supporting the Store Manager in all aspects of store Job SummaryThe Assistant Store...