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Medical Instrumentation Repair Specialist
2 semanas atrás
The role of Field Service Specialist involves independently or with minimal supervision, installing, repairing, upgrading and performing customer-critical repairs on medical instrumentation in assigned regional areas. This position represents the company at customer locations and resolves escalated issues with high customer satisfaction expected.
">Main Responsibilities:
- Collaborates with area managers and supervisors to resolve complex escalations
- Effectively diagnoses and repairs designated products within assigned service areas
- Audits field service reports for completeness and accuracy
- Supports revenue growth through promotion and retention of service agreements
- Maintains effective area management and expense control
About the Role
This is an exciting opportunity to work as a Field Service Specialist, utilizing your technical expertise and problem-solving skills to deliver exceptional customer experiences. The successful candidate will possess strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
">RequirementsTo be considered for this role, you will need to have:
- Bachelor's degree in Engineering, Electronics, Computer Technology or related field (or relevant experience in lieu of university degree)
- Minimum 3 years' experience as a Zeiss Field Service Engineer
- Minimum 6 years' total experience in Electronics, Fine Mechanics, Electro-mechanical, Optics or Data Management fields
- Current vendor credentials and certification in A+ and Net+
- Demonstrated ability to generate high customer satisfaction results
- Excellent verbal and written communication skills
What We Offer
We offer a competitive salary range of $97,000 - $113,400, plus a performance bonus. Our benefits package includes medical plans, retirement savings plan and paid time off.
">EEO Information
We are an equal opportunities employer and welcome applications from all qualified candidates.
