Unlock Your Potential as a Customer Service Leader

2 semanas atrás


São Paulo, São Paulo, Brasil beBeeSpecialist Tempo inteiro R$124.500 - R$171.790
Customer Service Specialist RoleJob Overview

The primary responsibility of this position is to provide top-notch customer service and support to external clients in Brazil. This role involves being the main point of contact for all external customers, handling issues related to orders, credits, and customer satisfaction.

Key Responsibilities
  • Act as a liaison between strategic healthcare clients and internal operations, ensuring timely and accurate order fulfillment of diagnostic consumables.
  • Monitor order performance and proactively follow up to ensure delivery within agreed timelines, avoiding stockouts that could impact patient care.
  • Collaborate closely with planning, logistics, importation, billing, and finance teams to resolve issues related to product availability, credit holds, and delivery delays.
  • Communicate effectively with clients regarding order status, backorders, and delivery forecasts, maintaining transparency and trust.
  • Drive innovation and process improvements within the customer service function, contributing to operational excellence.
Requirements
  • Minimum 5 years of experience in customer service, supply chain, or international business.
  • Bachelor's degree in supply chain management, business management, production engineering, international trade, or related fields.
  • Strong organizational skills, a high sense of accountability, and proactive mindset to identify and implement process improvements.
  • Experience with oracle ERP systems and proficiency in Excel.
Preferred Qualifications
  • Experience in the healthcare or diagnostics industry.
  • Knowledge of Power BI and data visualization tools.
  • Intermediate English (reading, writing, and basic communication).


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