Logistics Operations Manager

1 semana atrás


São Paulo, São Paulo, Brasil 阿里巴巴集团 Tempo inteiro
Cainiao Logistics Operations Manager

The Cainiao Logistics Operations Manager is responsible for overseeing the transportation operations, staff, and partners, developing operational procedures, ensuring and improving service levels, providing timely resolution to issues, and making real-time decisions. Constantly working to improve SLA, processes, and customer experience.

Key Responsibilities:
  1. Transportation Solutions Development: Manage, develop, plan, implement, organize, and control e-commerce and LTL transportation solutions, strategies, and programs.
  2. Operations Improvement: Provide assistance in identifying specific new operations, services, and partner opportunities, and participate in the development of new or modified service offerings.
  3. Process Optimization: Implement objectives through effective organization in the processes.
  4. Leadership and Analysis: Lead, analyze, review, and implement process optimization.
  5. Activity Review and Control: Review and control activities to assure effective growth.
  6. Partner Management: Maintain constant communication and build strong relations with Cainiao's Partners (Carriers, Suppliers, and others) and other departments to guarantee the running of operations according to pre-established SLAs and to solve bottlenecks in the transportation network.
  7. Data Analysis: Manage and interpret data from different databases to develop logistics operations KPIs using BI systems and tools.
  8. Network Management: Build processes and capabilities to monitor volumes, potential operational disruptions, and align maintenance of network coverage stability, and manage major emergencies.
  9. Capacity Planning: Ensure network capacity is in line with demand and volume forecasts.
  10. KPI Management: Lead the department to manage and monitor, on a daily, weekly, and monthly basis, several KPIs and quickly identify trends and business impacts to make necessary adjustments and solve issues proactively.
  11. Action Plan and Problem-Solving: Establish and control routines for mapped action plans and cause-and-effect problem-solving.
  12. Escalation Point: Serve as an escalation point for problems or variances in the network and data to the process owner and other departments to ensure resolutions are delivered.
  13. Customer Experience: Be the liaison between operations and customer experience departments to ensure customer demands are met.
  14. Customer Return Issues: Build mechanisms that can guarantee the quickest resolution to customer return issues.


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