Enterprise Application Support Specialist

3 semanas atrás

Brasil RVP Consultants Tempo inteiro
About the Role

As an Enterprise Application Support Specialist at RVP Consultants, you will be a key member of our dynamic client-facing technical team. Your primary responsibility will be to support both custom-developed and third-party applications, ensuring their high availability and optimal performance.

Key Responsibilities:
  • Proactively manage and resolve complex application issues through thorough Root Cause Analysis (RCA) and sustainable solutions.
  • Identify and mitigate security vulnerabilities promptly.
  • Work closely with other IT teams to expedite ticket resolution and automate workflows through scripting.
  • Manage installations, upgrades, configurations, and patching of third-party enterprise software.
  • Enhance application monitoring and alerting systems to promptly identify and address issues affecting clients.
  • Document and create diagrams of complex application systems comprehensively.
  • Utilize application-centric Key Performance Indicators (KPIs) to pinpoint inefficiencies, optimize processes, and support data-driven decisions.
  • Innovate process improvements to minimize or eliminate high-frequency tickets.
  • Engage in a diverse range of application-centric projects.
  • Communicate clearly the status of issues and projects to stakeholders.
  • Provide on-call support for production issues and perform periodic application maintenance and updates.
  • Adhere strictly to disciplined Incident, Problem, and Change Management procedures.
Requirements:
  • Minimum Bachelor's Degree in Computer Science.
  • Strong technical proficiency; demonstrated analytical, reasoning, and problem-solving skills.
  • Exceptional communication skills, adept in both verbal interactions and technical writing/diagramming.
  • Highly focused on delivering an outstanding customer experience.
  • 3+ years of experience in supporting enterprise software applications.
  • 3+ years in supporting commercial software and IT operations, with direct DevOps involvement preferred.
  • 4+ years of comprehensive IT experience across applications or desktop support, cloud or hybrid environments, Windows or Linux server administration, networking, database querying, PowerShell scripting, or report design.
  • In-depth knowledge of IT best practices to maintain high availability of business-critical applications.
  • Highly motivated, self-directed, and committed to excellence; a continuous learner.
  • Excellent organizational skills and process orientation.
  • Capable of managing multiple priorities and assignments effectively.
  • Ability to work autonomously and as part of a team.
Benefits and Career Growth:

RVP Consultants offers a competitive salary ranging from $86,250 to $105,000 per year, depending on experience. As an employee, you will have opportunities for professional growth and development, working with a dynamic team of experts in the field. You will also be entitled to benefits such as health insurance, retirement plans, and paid time off.

  • Application Support Specialist

    2 meses atrás

    brasil Prodapt Tempo inteiro

    L2/L3 Support Engineer provides intermediate-level support for the platform, addressing complex issues that go beyond the scope of L1 support. This role involves diagnosing and resolving technical problems related to the AI-driven talent intelligence solutions, working closely with both internal teams and clients to ensure smooth...

  • Application Support Specialist

    4 semanas atrás

    Brasil Prodapt Tempo inteiro

    L2/L3 Support Engineer provides intermediate-level support for the platform, addressing complex issues that go beyond the scope of L1 support. This role involves diagnosing and resolving technical problems related to the AI-driven talent intelligence solutions, working closely with both internal teams and clients to ensure smooth operations. ...

  • Helpdesk Support Specialist

    Há 1 mês

    Brasil Wipro Technologies Tempo inteiro

    Job SummaryWe are looking for a highly skilled Helpdesk Support Specialist to join our team at Wipro Technologies. The successful candidate will be responsible for providing timely and effective support to our clients, ensuring their software, hardware, and network issues are resolved efficiently.Key ResponsibilitiesRespond to client service requests in a...

  • Customer Support Specialist

    4 semanas atrás

    Brasil Incrementum Tempo inteiro

    Company Description Incrementum helps start-ups and marketing agencies hire top-tier Latin American digital marketing, design, and RevOps talent vetted by experienced start-up leaders. Role Description This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for handling customer inquiries,...

  • Enterprise Security Specialist

    Há 1 mês

    Brasil Abnormal Security Tempo inteiro

    Protecting Business Email IntegrityAs an Enterprise Sales Engineer at Abnormal Security, you will be responsible for crafting strategic business cases to win customers over and help them conquer their most intractable email security challenges.In conjunction with Enterprise Account Executives, you will be responsible for conducting in-person and remote...

  • Prodapt | Application Support Specialist | brasil

    4 semanas atrás

    brasil Prodapt Tempo inteiro

    L2/L3 Support Engineer provides intermediate-level support for the platform, addressing complex issues that go beyond the scope of L1 support. This role involves diagnosing and resolving technical problems related to the AI-driven talent intelligence solutions, working closely with both internal teams and clients to ensure smooth operations....

  • Prodapt | Application Support Specialist | brasil

    4 semanas atrás

    brasil Prodapt Tempo inteiro

    L2/L3 Support Engineer provides intermediate-level support for the platform, addressing complex issues that go beyond the scope of L1 support. This role involves diagnosing and resolving technical problems related to the AI-driven talent intelligence solutions, working closely with both internal teams and clients to ensure smooth...

  • Specialista Tecnico di Supporto Remoto

    3 semanas atrás

    Brasil Ambient7 Tempo inteiro

    Su Ambient7 siamo alla ricerca di un specialista tecnico per arricchire il nostro team di supporto remoto. Il candidato ideale sarà una persona appassionata del proprio lavoro, altamente motivata e con la capacità di crescere e aiutare i colleghi. L'atmosfera è informale, giovane e stimolante.

  • Enterprise Integration Specialist

    Há 1 mês

    Brasil ZF Friedrichshafen AG Tempo inteiro

    About the RoleWe are seeking a highly skilled Integration Architect to join our team at ZF Friedrichshafen AG.Key ResponsibilitiesDesign and architect integration solutions based on business requirements and enterprise technical architecture.Apply MuleSoft Anypoint Platform knowledge to create scalable and secure integration designs.Implement integration...

  • Enterprise SharePoint Specialist

    3 semanas atrás

    Brasil Kenvue Tempo inteiro

    Kenvue is at the forefront of science, delivering extraordinary power through everyday care. Our rich heritage and commitment to innovation drive us to create exceptional products for our customers.About the JobWe're seeking a skilled Cloud Product Analyst to join our team. As a key member of our IT department, you will play a crucial role in ensuring the...

  • Incrementum | Customer Support Specialist | brasil

    4 semanas atrás

    brasil Incrementum Tempo inteiro

    Company Description Incrementum helps start-ups and marketing agencies hire top-tier Latin American digital marketing, design, and RevOps talent vetted by experienced start-up leaders. Role Description This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for handling customer inquiries,...

  • Incrementum | Customer Support Specialist | brasil

    4 semanas atrás

    brasil Incrementum Tempo inteiro

    Company DescriptionIncrementum helps start-ups and marketing agencies hire top-tier Latin American digital marketing, design, and RevOps talent vetted by experienced start-up leaders. Role DescriptionThis is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for handling customer inquiries,...

  • Tech Support Specialist

    3 semanas atrás

    Brasil Aditi LATAM Tempo inteiro

    Aditi LATAMWe are seeking a skilled Tech Support Specialist to join our team and contribute to our mission of delivering exceptional IT services. As a key member of our support team, you will be responsible for providing timely and effective technical assistance to our clients.In this role, you will work closely with our development team to troubleshoot and...

  • IT Support Specialist

    Há 1 mês

    Brasil The Credit Pros Intl Tempo inteiro

    At The Credit Pros Intl, we're seeking a skilled IT Support Specialist to join our team. In this role, you will provide technical support to our customers, troubleshoot and resolve technical issues, and ensure our IT systems and infrastructure are running smoothly.Key Responsibilities:Provide support to all company departments with BYOD devices.Remotely...

  • Support Specialist, Oracle EBS Financials Expert

    Há 1 mês

    Brasil Rimini Street, Inc Tempo inteiro

    About the RoleWe are seeking a highly skilled Support Engineer, Oracle EBS Financials to join our global Application Managed Services support team. As a Support Engineer, you will provide exceptional remote-based support for mission-critical Oracle eBusiness Suite Financials modules.Key ResponsibilitiesEvaluate complex customer issues using methodical...

  • Administrative Support Specialist

    4 semanas atrás

    Brasil United Nations Development Programme Tempo inteiro

    About the JobThis Administrative Support Specialist position is located in Brasilia, DF and reports to Operations Analyst (NOB).The duty station for this position is Brasilia, DF.The work arrangement for this position is Service Contract (SC).Job DescriptionThe incumbent will provide general administrative and logistical support to the Office in accordance...

  • Administrative Support Specialist

    3 semanas atrás

    Brasil Nutreco Tempo inteiro

    Company OverviewTrouw Nutrition is the global leader in innovative feed specialties, premixes, and nutritional services for the animal nutrition industry. We provide species-specific nutritional solutions consisting of feed concepts, products, and nutritional know-how.We have a unique combination of products, models, and services that boosts productivity and...

  • Cybersecurity Access Management Specialist

    2 semanas atrás

    Brasil Sylvamo Tempo inteiro

    This role is a key part of the Global Information Security organization at Sylvamo. The ideal candidate will have knowledge of identity management concepts such as authentication, authorization, RBAC, and least privilege.About the JobThe Identity & Access Management Analyst supports access management projects and operational activities for essential business...

  • Customer Support Specialist

    3 meses atrás

    brasil Servicology Tempo inteiro

    Servicology is an international company that evolves by supporting our customers’ products. We love good products. Such products, marketing, and communication of which go straight to the heart. Products that love their customers and help them become more successful. Currently, we are looking for a Customer Support Specialist . You will be able to...

  • Customer Support Specialist

    3 meses atrás

    Brasil Servicology Tempo inteiro

    Servicology is an international company that evolves by supporting our customers’ products. We love good products. Such products, marketing, and communication of which go straight to the heart. Products that love their customers and help them become more successful. Currently, we are looking for a Customer Support Specialist . You will be able to...