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Cloud Platform Support Database Administrator

2 meses atrás

Curitiba, Paraná, Brasil Guidewire Software, Inc. Tempo inteiro
About the Role

Guidewire Software, Inc. is seeking a highly skilled Cloud Platform Support Database Administrator to join our dynamic Platform Support team. As a key member of our team, you will be responsible for providing expert-level support for our customers in both Guidewire Cloud and on-premise environments.

Key Responsibilities
  • Function as the primary contact for researching, addressing, and fulfilling database requests in a timely manner.
  • Resolve cases in adherence to team standards to meet and exceed customer satisfaction.
  • Provide support for Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server production and non-production databases.
  • Perform tuning, troubleshooting, and production support for database environments in multi-AZ AWS environments, both on EC2 and RDS/Aurora platforms.
  • Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks.
  • Develop and maintain in-depth knowledge of our database through company-sponsored training and experience.
  • Assist in daily administration activities, including setup, configuration, and monitoring of databases to ensure backups, availability, and performance are maintained to the highest standards.
  • Monitor and work with Salesforce ticket queue for schema changes, security changes, executing scripts, and refreshing non-production databases.
  • Be familiar with Jira for managing change requests.
  • Collaborate with application development and support teams on process bottlenecks and provide database tuning to ensure optimal performance.
  • Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.
  • Assist support staff in troubleshooting SQL and other database errors.
  • Report weekly to management about abnormalities and critical issues, provide root cause analysis and recommendations, work with infrastructure team, application team, and/or other teams for problem resolutions, following the escalation path if needed.
Requirements
  • Bachelor's Degree in Computer Science or a related STEM field, or equivalent experience.
  • 5+ years' experience in database administration.
  • 3+ years' experience in PostgreSQL, Oracle RDS, SQL.
  • Hands-on experience with AWS (EC2, S3, EBS, IAM, and RDS).
  • Highly proficient in one or more RDBMS technologies: MS SQL Server, AWS RDS/Aurora MySQL, AWS RDS/Aurora PostgreSQL, AWS RDS Oracle.
  • Working knowledge of one or more database high availability scenarios such as: AWS Multi-AZ database deployments, MS SQL Server Always On Availability Groups, Oracle Data Guard.
  • Knowledge of data replication tools like MS SQL Server transactional replication, Oracle Golden Gate, AWS DMS/DMT.
  • Unix/Linux general administration skills and/or bash/python/powershell scripting knowledge of ANSI SQL Language (SELECT, INSERT, UPDATE, DELETE, JOIN, WHERE, etc.).
  • Strong analytical, communication both written and verbal, and quality control skills.
  • Ability to manage multiple tasks with different deadlines.
  • Detail-oriented, self-motivated, and uses sound judgment.
  • Team player with a desire to learn and improve skills.
  • Experience in working with AWS services, such as EC2, S3, RDS, and (Kubernetes) ECS/EKS, to deploy and manage Java applications in a cloud environment is a plus.
  • Experience with CRM systems like Salesforce and defect tracking systems like Jira.
  • 3+ years' experience working directly with customers or key internal partners; preference for support for a B2B software company.
  • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving.
Personal Qualities and Soft Skills
  • Enjoy teaching and mentoring others.
  • Good communication and presentation skills.
  • Strong work ethic and a positive, can-do attitude.
  • Excellent communication skills and the ability to explain complex technical concepts to a varied audience.
  • Strong follow-through and commitment to customers and employees.
About Guidewire Software, Inc.

Guidewire Software, Inc. is the platform Property and Casualty insurers trust to engage, innovate, and grow efficiently. We combine core, data, digital, analytics, and AI to deliver our platform as a cloud service. 380 insurers, including the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 700+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.