Expert Genesys Cloud Solution Developer

Há 3 dias

Florianópolis, Santa Catarina, Brasil beBeeCloud Tempo inteiro R$90.000 - R$120.000
Job Title

Genesys Cloud Consultant Opportunity

Overview: We are seeking a skilled Genesys Cloud Consultant to join our team. This role involves working on cutting-edge solutions and implementing advanced technologies to enhance user experiences.

Key Responsibilities:

  • Provide high-quality consultancy on Genesys solutions to customers and internal teams.
  • Design and deliver technical solutions for Genesys Cloud delivery projects, including conducting workshops, capturing technical requirements, and authoring technical design specifications.
  • Perform in-depth analysis to derive effective solutions combining complex technical and business challenges.
  • Establish and maintain the technical architecture for Genesys solutions, implementing new technologies as needed.
  • Modify Genesys system configurations to meet evolving business requirements and operational factors.
  • Lead the planning and execution of contact center technology deployments and system upgrades.
  • Serve as the primary point of contact for all matters related to Genesys systems, liaising with external vendors.

Requirements:

  • 5+ years of experience in maintaining and optimizing large, multi-site, complex contact center environments.
  • 5+ years of experience in developing, implementing, and supporting Genesys Cloud solutions.
  • Proven track record in developing and managing routing and IVR workflows using Genesys Architect.
  • In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management.
  • Strong understanding of business processes and their connection to customer experience technology.

Benefits:

  • Culture of Relentless Performance: contribute to a 99% project success rate and over 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation package, including health insurance and relocation opportunities.
  • Work From Anywhere Culture: make the most of remote work flexibility.
  • Growth Mindset: reap the benefits of certification programs, mentorship, and professional development opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape industry futures.
  • Welcoming Multicultural Environment: thrive in an inclusive and supportive work environment.
  • Social Sustainability Values: contribute to sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Additional Information: All information will be kept confidential according to EEO guidelines.

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