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Technical Support Specialist

1 semana atrás

Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo inteiro

About the Role

We are seeking a highly skilled Technical Support Consultant to join our team. As a Technical Support Consultant, you will be responsible for providing exceptional technical support to our clients via calls, chats, and emails.

Key Responsibilities:

  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client's products and services
  • Securely work with customers' sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Requirements:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Prior experience in tech support, desktop support, or a similar role
  • Strong troubleshooting and problem-solving skills, attention to detail
  • Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
  • Basic understanding of cybersecurity, working experience with ISP
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills