Digital Customer Engagement Manager

3 semanas atrás


São Paulo, São Paulo, Brasil SAP SE Tempo inteiro
About the Role

The Digital Customer Engagement Manager will be responsible for delivering end-to-end customer engagement and contractual agreement services for SAP Cloud Customers of SAP Enterprise Cloud Services.

The successful candidate will oversee the customer lifecycle from contract signing to renewal, ensuring seamless service delivery and customer satisfaction.

Key responsibilities will include customer onboarding, continuous service delivery, release and maintenance project initiation, change management, and issue mitigation.

The Digital Customer Engagement Manager will work closely with cross-functional teams to facilitate service delivery and customer success.

Key Requirements
  • Engineering graduate with experience as an SAP technical consultant in a customer-facing role
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
  • Good understanding of ECS operations infrastructure, processes, and automation tools
  • Cloud architecture and IT technical infrastructure know-how
  • Technical and application expertise for different cloud solutions
  • Understanding of escalation handling and procedures
  • Experience working with cross-cultural and cross-functional teams
About SAP

SAP is a market leader in end-to-end business application software and related services. We help organizations of all sizes and industries run better by delivering innovative solutions that meet their unique needs.

At SAP, we believe in unleashing all talent and creating a better and more equitable world. We are committed to equal employment opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.



  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    Role SummaryThe SAP Enterprise Cloud Services organization is responsible for providing cloud-hosted infrastructure and application management services to SAP customers worldwide. We are seeking a Digital Customer Engagement Manager to oversee the customer lifecycle from contract signing to renewal support. The successful candidate will be responsible for...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    About the RoleThe Digital Customer Engagement Manager is responsible for managing customer relationships and delivering high-quality cloud services to SAP customers. This includes overseeing the customer lifecycle, from contract signing to service delivery, and ensuring customer satisfaction through issue mitigation and escalation management.Key...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • São Paulo, São Paulo, Brasil Sap Tempo inteiro

    About the RoleSAP is seeking a skilled Digital Customer Engagement Manager to oversee the customer lifecycle from contract signing to renewal support. This role is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, focusing on SAP S/4HANA, private cloud...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    About the RoleThe SAP Enterprise Cloud Services organization is a business unit responsible for providing cloud-hosted infrastructure and application management services to SAP customers worldwide. As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center (PC3) is a shared services organization dedicated to managing service delivery at...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    About the RoleThe Digital Customer Engagement Manager is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.Key ResponsibilitiesOversee the customer lifecycle from contract signing to...

  • SAP dCEM

    2 meses atrás


    São Paulo, São Paulo, Estado de São Paulo, Brasil Decision Group Tempo inteiro

    Nível Acadêmico: Ensino Médio Completo Turno/Horas -- Áreas de Atuação Profissional: TI - SAP Descrição: This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility...

  • SAP dCEM

    2 meses atrás


    São Paulo, São Paulo, Estado de São Paulo, Brasil Decision Group Tempo inteiro

    Nível Acadêmico: Ensino Médio Completo Turno/Horas -- Áreas de Atuação Profissional: TI - SAP Descrição: This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility...


  • São Paulo, São Paulo, Brasil Decision Group Tempo inteiro

    SAP Customer Engagement ManagerThis is a critical role within Decision Group that requires a deep understanding of SAP landscapes and the ability to facilitate solutions and technical services with alignment of SAP backend support teams on the SAP RISE Platform.The primary responsibility of this role is to engage with customers on a regular basis to provide...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    About SAP Enterprise Cloud ServicesSAP Enterprise Cloud Services (ECS) is a business unit that provides cloud-hosted infrastructure and application management services to customers worldwide.Job Description:The Digital Customer Engagement and Delivery Manager is responsible for end-to-end customer engagement, contract agreement, and service delivery for SAP...


  • São Paulo, São Paulo, Brasil Sap Tempo inteiro

    About the RoleThe SAP Enterprise Cloud Services organization is a business unit responsible for providing cloud-hosted infrastructure and application management services to SAP customers worldwide. As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center (PC3) is a shared services organization dedicated to managing service delivery at...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    About the RoleSAP Enterprise Cloud Services is seeking a skilled Digital Customer Engagement Manager to oversee the customer lifecycle, ensuring seamless delivery of contractual agreements and services.Key Responsibilities:Support sales to delivery handover and customer onboardingInitiate digital service kick offs for customersContribute to...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    Welcome to SAP Enterprise Cloud Services At SAP, we help the world run better. Our company culture is focused on innovation and collaboration, where we empower our employees to build breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions,...


  • São Paulo, São Paulo, Brasil Media Tempo inteiro

    About Media.MonksAt Media.Monks, we're a global, purely digital agency that combines innovative marketing and technology services to accelerate business possibilities. Our expertise spans content production, scaled experiences, enterprise-grade technology, and data science fueled by AI.We're looking for a highly skilled Digital Content Engagement Specialist...

  • SAP Engagement Manager

    1 semana atrás


    São Paulo, São Paulo, Brasil Decision Group Tempo inteiro

    Company OverviewDecision Group is a leading provider of consulting services in the IT sector, specializing in SAP solutions. As a trusted partner to our clients, we strive to deliver exceptional value and expertise. Job SummaryWe are seeking an experienced SAP Engagement Manager - Customer Success to join our team. This key role will be responsible for...


  • São Paulo, São Paulo, Brasil dynaTrace software GmbH Tempo inteiro

    Unlock Customer Potential with DynatraceAs a Customer Success Manager at Dynatrace software GmbH, you will be responsible for driving customer adoption and growth through strategic planning and relationship management. Your goal will be to preserve and grow subscription renewals by demonstrating value, educating customers on product offerings, and acting as...


  • São Paulo, São Paulo, Brasil SAP SE Tempo inteiro

    Role OverviewAs a Senior Digital Customer Engagement Manager at SAP SE, you will be part of a collaborative team focused on delivering exceptional customer experiences. Our company culture emphasizes collaboration, learning, and a shared passion to make a positive impact.Key ResponsibilitiesDevelop and execute strategies to enhance customer engagement and...

  • Digital Marketing Manager

    1 semana atrás


    São Paulo, São Paulo, Brasil Sagan Tempo inteiro

    Job Title: Digital Marketing Manager - Retail Experience Location: Remote Salary Range: up to 2500 USD Company Overview: Sagan is a global community connecting top executives, founders, and CEOs with international talent. We bridge the gap between global talent and US-based businesses, discovering a world of career possibilities. Position Overview: The...


  • São Paulo, São Paulo, Brasil Airbnb, Inc. Tempo inteiro

    Community Engagement Role at AirbnbAirbnb is a global platform that connects hosts with guests from around the world. As a Senior Community Engagement Manager, you will play a key role in building and leading our host community in Brazil.The RoleAs a Senior Community Engagement Manager, you will be responsible for implementing and iterating on community...

  • Senior Marketing CRM Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Rappi Tempo inteiro

    Customer Relationship Management (CRM) Manager RoleAt Rappi, we are revolutionizing the way we interact with our customers. Our CRM Manager will play a critical role in driving customer loyalty and engagement through targeted digital strategies.Key Responsibilities:Develop and implement CRM strategies to engage and retain customers through personalized...