Network Security Specialist

Há 7 dias


Belo Horizonte, Minas Gerais, Brasil Fortinet Tempo inteiro
Job Summary

We are seeking a highly skilled Network Security Specialist to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing technical support and guidance to our customers in the LATAM region.

Key Responsibilities
  • Collect, analyze, and provide recommendations on configuration information, customer network information, and packet trace information.
  • Recommend actions based on analysis and provide customer education through webinars or workshops.
  • Conduct software recommendations, bug scrubs reports, and upgrade testing in a lab environment.
  • Develop best practice deployment and troubleshooting methodology documentation.
  • Manage technical cases and ensure timely closure.
  • Conduct weekly status conference calls with customers and quarterly reports for managed accounts.
  • Provide direct technical email and phone support to customers in the LATAM region.
  • Analyze support requests and complete requests for information and documentation.
Requirements
  • Minimum of five years of relevant professional experience in the network industry.
  • Strong network security and routing experiences.
  • Exceptional customer service orientation and strong communications skills.
  • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
  • Proficient with MS Word, PowerPoint, and Excel.
  • Scripting and Windows server app experience.
  • Willing to travel.
  • Advanced English level.


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