Empregos atuais relacionados a Service Delivery Manager Solution Architect - Porto Alegre, Rio Grande do Sul - Azion Technologies Inc.

  • Service Delivery Manager Solution Architect

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Azion Technologies Inc. Tempo inteiro

    Service Delivery Manager Solution ArchitectureWe are seeking a dynamic and experienced Service Delivery Manager to oversee the delivery of our services to clients, ensuring high-quality performance and maintaining strong customer relationships.Key Responsibilities:Develop and implement robust service delivery frameworks to enhance client support and project...

  • Service Delivery Manager Solution Architect

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Azion Technologies Inc. Tempo inteiro

    Service Delivery Manager Solution ArchitectureWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Azion Technologies Inc. The successful candidate will be responsible for overseeing the delivery of our services to clients, ensuring high-quality performance, and maintaining strong customer relationships.Key...

  • Service Delivery Manager Solution Architect

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Azion Technologies Inc. Tempo inteiro

    Service Delivery Manager Solution ArchitectureWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Azion Technologies Inc. in Porto Alegre. The successful candidate will be responsible for overseeing the delivery of our services to clients, ensuring high-quality performance, and maintaining strong customer...

  • Service Delivery Manager Solution Architect

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Azion Technologies Inc. Tempo inteiro

    Service Delivery Manager Solution ArchitectureWe are seeking a dynamic and experienced Service Delivery Manager to join our team at Azion Technologies Inc. The Service Delivery Manager will be responsible for overseeing the delivery of our services to clients, ensuring high-quality performance, and maintaining strong customer relationships.Key...

  • Service Delivery Manager Solution Architect

    Há 1 mês

    Porto Alegre, Rio Grande do Sul, Brasil Azion Technologies Inc. Tempo inteiro

    Service Delivery Manager Solution ArchitectureWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Azion Technologies Inc. in Porto Alegre. The successful candidate will be responsible for overseeing the delivery of our services to clients, ensuring high-quality performance, and maintaining strong customer...

  • Delivery Manager

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Inbenta Tempo inteiro

    About InbentaInbenta is a global technology company that develops an Automatic Language Processing engine, providing answers to human intentions formulated in natural language. Our conversational solutions include chatbots, knowledge management tools, digital demos, and search engines, serving global blue-chip companies in various sectors.Job DescriptionWe...

  • Service Delivery Manager

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Azion Technologies Tempo inteiro

    We are seeking a seasoned Service Delivery Manager to oversee the delivery of our technology services to clients. The ideal candidate will be responsible for ensuring high-quality performance, maintaining strong customer relationships, and driving business growth.**Key Responsibilities**- Develop and implement robust service delivery frameworks to enhance...

  • Data Architect

    2 meses atrás

    Porto Alegre, Rio Grande do Sul, Brasil Wipro Tempo inteiro

    Job DescriptionRole PurposeThe purpose of this role is to create exceptional architectural solutions and thought leadership, enabling delivery teams to provide exceptional client engagement and satisfaction.Key ResponsibilitiesDevelop architectural solutions for new deals and major change requests in existing deals.Create an enterprise-wide architecture that...

  • Java Enterprise Architect

    2 meses atrás

    Porto Alegre, Rio Grande do Sul, Brasil Luxoft Tempo inteiro

    About the RoleLuxoft is seeking a seasoned Java Enterprise Architect to lead the development of a high-performance system for an American Investment Bank.This is an exciting opportunity to leverage your expertise in software architecture design, ETL, and RDBMS management to drive business growth and innovation.Key ResponsibilitiesDefine the technical and...

  • Delivery Manager

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil WillowTree Tempo inteiro

    Delivery LeadWe are seeking a skilled Delivery Lead to join our team at WillowTree, a leading digital product consultancy. As a key member of our team, you will be responsible for overseeing the delivery of projects and ensuring timely and high-quality results.Key Responsibilities:Manage project timelines and resources to meet client expectationsCollaborate...

  • Retail Solutions Architect

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Wipro Tempo inteiro

    Wipro Limited is a leading technology services and consulting company that helps clients transform their businesses through innovative solutions. As a Retail Solutions Architect, you will play a key role in designing and implementing solutions that address the complex needs of our clients.Key Responsibilities:Develop and implement comprehensive solutions...

  • Software Architect Leader

    Há 14 horas

    Porto Alegre, Rio Grande do Sul, Brasil Automatic Data Processing, Inc. Tempo inteiro

    About the Role:ADP SBS division is seeking a skilled Lead Software Architect to contribute to the development of the RUN product, a crucial Human Capital Management solution. In this position, you will work within a scrum team to design, develop, and implement new web applications integrated with backend microservices, APIs, and other systems.Key...

  • Retail Solutions Architect

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Wipro Tempo inteiro

    Job Title: Retail Solutions ArchitectWipro Limited is a leading technology services and consulting company that helps clients achieve their digital transformation goals. We leverage our expertise in consulting, design, engineering, operations, and emerging technologies to deliver innovative solutions that address complex business...

  • Retail Solutions Architect

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Wipro Tempo inteiro

    Job Title: Retail Solutions ArchitectWipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients...

  • Retail Solutions Architect

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Wipro Tempo inteiro

    Job Title: Retail Solutions ArchitectWipro Limited is a leading technology services and consulting company that helps clients achieve their digital transformation goals. As a Retail Solutions Architect, you will play a key role in designing and implementing innovative solutions that address the complex needs of our clients.Responsibilities:Develop...

  • Retail Solutions Architect

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Wipro Tempo inteiro

    About WiproWipro Limited is a leading technology services and consulting company that helps clients achieve their digital transformation goals. With a strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.Job DescriptionWe are seeking a highly skilled Retail Solutions...

  • Technical Project Manager

    Há 15 horas

    Porto Alegre, Rio Grande do Sul, Brasil Inbenta Technologies Inc. Tempo inteiro

    Main ResponsibilitiesThis role is part of the Client Services team. The successful candidate will ensure the successful implementation of multiple concurrent projects across a portfolio of clients. This includes close collaboration with the Client Services, Professional Services Development, and Customer Success teams to provide strategically aligned and...

  • Data Architect/BI Specialist

    Há 1 mês

    Porto Alegre, Rio Grande do Sul, Brasil Wipro Tempo inteiro

    Job Title: Arquiteto de Dados/BIJob Summary:Wipro is seeking a highly skilled Arquiteto de Dados/BI to join our team. As a key member of our organization, you will be responsible for designing and implementing exceptional architectural solutions that enable delivery teams to provide exceptional client engagement and satisfaction.Key Responsibilities:Develop...

  • Senior Lead Software Architect

    1 semana atrás

    Porto Alegre, Rio Grande do Sul, Brasil Automatic Data Processing, Inc. Tempo inteiro

    ADP SBS division seeks a Senior Lead Software ArchitectThis role involves building the RUN product, a critical Human Capital Management solution at ADP.The goal is to provide our customers (Small Business Companies) with tools to manage their employees efficiently and stay compliant.You will work in a scrum team to bring designs and ideas to life for new web...

  • Senior Technical Architect

    Há 1 mês

    Porto Alegre, Rio Grande do Sul, Brasil Poatek Tempo inteiro

    Job Title: Lead Architect, EngineeringAbout the Role:We are seeking a highly experienced Lead Architect to join our team at Poatek. As the lead architect for our AI platform, you will play a pivotal role in shaping the technology strategy and choices that power our platform, helping enterprises manage and accelerate AI-fueled intelligent experiences.Key...

Service Delivery Manager Solution Architect

2 meses atrás

Porto Alegre, Rio Grande do Sul, Brasil Azion Technologies Inc. Tempo inteiro
About the Role

We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Azion Technologies Inc. as a Solution Architect.

Key Responsibilities
  • Develop and Implement Service Delivery Frameworks

Design and implement robust service delivery frameworks to enhance client support and project management efficiency, ensuring high-quality performance and strong customer relationships.

Define and Implement Service Delivery Processes

Develop and implement service delivery processes and procedures to optimize efficiency and quality, aligning with industry best practices and company standards.

Manage Client Relationships

Manage client relationships, handling escalations, resolving issues, and ensuring client satisfaction through effective communication and negotiation, fostering long-term partnerships.

Collaborate with Cross-Functional Teams

Collaborate with cross-functional teams, including sales, engineering, and support, to ensure the successful delivery of services, driving business growth and customer satisfaction.

Monitor and Report on Team Performance

Monitor and report on team performance, ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), guaranteeing that services are consistently delivered in accordance with established standards.

Lead a Highly Qualified Team

Lead a highly qualified team responsible for understanding customer needs, providing necessary technical support, and driving business growth through innovative solutions.

Identify Areas for Enhancement

Actively seek feedback from clients and internal teams to identify areas for enhancement and implement initiatives to drive ongoing improvement, ensuring continuous service delivery excellence.

Stay Updated on Industry Trends

Stay updated on industry trends and best practices in the technology services industry, continuously seeking ways to enhance the company's service delivery operations and stay ahead of the competition.

Requirements
  • Bachelor's Degree in Computer Science or Equivalent

A bachelor's degree in Computer Science, Information Systems, Administration with a focus on technology, or equivalent experience, is required.

Proven Experience in Service Delivery Management

Proven experience in service delivery management and team management involving critical and high availability environments is essential.

Experience with Distributed Systems

Experience with distributed systems, streaming, high-performance web servers, storage, cloud servers, and big data is highly desirable.

Understanding of Network and Operating Systems

Understanding of network and operating systems functioning is required.

Advanced English and Intermediate Spanish

Advanced English and intermediate Spanish language skills are necessary for effective communication with clients and internal teams.

Preferred Qualifications
  • Experience in TCP/IP and HTTP/HTTPS

Experience in TCP/IP and HTTP/HTTPS is highly desirable.

Knowledge and Experience with ITIL

Knowledge and experience with ITIL (Information Technology Infrastructure Library) is an advantage.

Experience in Customer Service

Experience in customer service across different markets (BR, LATAM, or US) is highly desirable.

Knowledge of Edge and/or Cloud Environments

Knowledge of Edge and/or Cloud environments (Azion, Akamai, AWS, Azure, Cloudflare, Fastly, among others) is an advantage.

Skills
  • Excellent Communication and Interpersonal Skills

Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams at all levels, are essential.

Solid Project Management Skills

Solid project management skills, with the ability to manage multiple projects simultaneously and deliver results within tight deadlines, are required.

Strong Leadership and Team Management Skills

Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve their goals, are necessary.

Proven Problem-Solving Skills

Proven ability to solve complex problems and make sound decisions in a fast-paced environment is essential.

Highly Organized with Strong Attention to Detail

Highly organized with strong attention to detail and a commitment to quality is required.