Senior Business Intelligence Analyst

Há 7 dias

São Paulo, São Paulo, Brasil beBeeData Tempo inteiro R$30.000 - R$50.000
Role Summary

We are seeking a skilled and analytical Data Analyst to support the design and execution of lifecycle journeys and communication strategies that drive business growth.

  • This role involves transforming CRM data into actionable insights, driving smarter business decisions, boosting customer engagement, and optimizing efforts.
Key Responsibilities

1. Data Extraction & Analysis: Extract, clean, transform, and analyze large datasets from our databases to uncover trends and KPIs related to customer behavior, sales cycles, marketing campaign effectiveness, and customer service interactions.

2. Reporting & Visualization: Develop and maintain comprehensive dashboards and reports using leading business intelligence tools to provide clear, concise, and impactful insights to leadership and other relevant departments.

3. Performance Monitoring: Continuously monitor key CRM metrics and KPIs, proactively identifying areas for improvement and opportunities for growth.

4. Data Quality & Integrity: Ensure the accuracy, consistency, and integrity of our CRM data through regular audits, data validation processes, and close collaboration with CRM administrators and users.

5. Stakeholder Collaboration: Partner with sales, marketing, customer service, and product teams to understand their data needs, offer dedicated analytical support, and translate business questions into analytical frameworks.

6. Strategic Recommendations: Provide data-driven recommendations to optimize CRM processes, improve customer segmentation, personalize customer experiences, and enhance overall business performance.

Qualifications
  • Bachelor’s degree in Data Science, Statistics, Computer Science, Economics, Marketing, or a related quantitative field.
  • 2+ years of proven experience as a CRM Data Analyst, Business Intelligence Analyst, or a similar role with a strong focus on CRM data.
  • Expert proficiency in SQL for complex data extraction and manipulation.
  • Advanced skills in a business intelligence and data visualization tool such as Tableau, Power BI, or Looker Studio.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable business insights.
  • Excellent communication and presentation skills, capable of effectively conveying complex technical information to non-technical stakeholders.
  • Familiarity with marketing automation platforms is a plus.
  • Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.
  • Intermediate to advanced English.
Benefits

Embracing Diversity: We value diversity and inclusion, providing equal opportunities for all employees to grow and succeed.

Flexible Work Arrangements: Enjoy flexible work arrangements, including hybrid work options and remote work opportunities.

Professional Growth Opportunities: Access training and development programs, mentorship, and career advancement opportunities.

Employee Recognition Programs: Celebrate employee achievements and milestones through recognition programs and rewards.

Competitive Compensation: Receive competitive compensation packages, including salaries, bonuses, and benefits.

How To Apply

Apply for this exciting opportunity by submitting your resume and cover letter online.

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