Guest Experience Improvement Expert

Há 7 dias


São Paulo, São Paulo, Brasil Blueground Tempo inteiro

Our Company

We're Blueground, dedicated to making every place feel like home. We aim to give our guests the freedom to explore life's adventures with peace of mind, flexibility, and confidence.

The Role

We're searching for a skilled Customer Experience Analyst to be part of our team in São Paulo. As a key member, you'll uncover innovative solutions to the most challenging guest and team issues. Your main goal will be to deliver an outstanding customer experience to our clients in Tabas Apartments, addressing their concerns and exceeding their expectations.

Main Tasks and Responsibilities

  • Tracking and analyzing client orders;
  • Evaluating services provided by internal and external teams;
  • Developing strategic insights through data analysis and classification;
  • Showcasing an entrepreneurial spirit, driving initiatives and contributing to company growth;
  • Addressing complex guest queries, resolving issues efficiently and ensuring high client satisfaction;
  • Liaising across departments to pinpoint customer support issues and implement enhancements;
  • Enhancing process efficiency and supporting delivery of exceptional client experiences;
  • Contributing to establishing 24/7 customer support for our clients in Tabas apartments.

Required Skills and Qualifications

  • Background in customer-facing positions;
  • Fluent Advanced English language proficiency;
  • Superior communication and interpersonal skills;
  • Outstanding prioritization, organization, and multitasking capabilities;
  • Flexibility to work weekend shifts when necessary;
  • Degree in any field;
  • Mastery of problem-solving and analytical techniques;
  • Strong motivation and drive to achieve desired outcomes;
  • Familiarity with Microsoft Office software suite;
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