
Risk Management Specialist
2 semanas atrás
Job Summary:
This role plays a crucial part in ensuring responsible gaming practices, mitigating gambling-related harms, and adhering to regulatory requirements.
The Risk Management Specialist will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards.
- Perform in-depth behavioral analysis to identify signs of gambling-related harm.
- Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support.
- Manage and escalate responsible gaming concerns from internal teams.
- Work closely with AML and Account Management teams to ensure proper customer due diligence.
- Operate within a shift-based schedule to provide 24/7 coverage.
- Assist with responsible gambling-related translations when required.
Requirements:
- A minimum of 6 months in a compliance, risk analysis, or responsible gaming role.
- Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.).
- Previous experience handling sensitive customer interactions via phone, email, and chat.
- Familiarity with working in a high-paced environment with confidential data.
- Strong analytical and pattern-recognition skills for identifying problematic behaviors.
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