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Product Onboarding Specialist for the Italian Market

2 meses atrás


Brasília, Distrito Federal, Brasil Factorial HR Tempo inteiro
About the Role

We are seeking a highly skilled Product Onboarding Specialist to join our team in the Italian Market. As a key member of our Onboarding Specialist team, you will be responsible for ensuring a seamless onboarding experience for our Italian clients.

Key Responsibilities
  1. Client Onboarding: Assist Italian clients in implementing our product, providing exceptional support via video calls and email until they are fully activated.
  2. Customized Experience: Bring a consultative approach to clients to ensure a tailored experience setting up their accounts.
  3. Problem-Solving: Understand client problems and needs, gathering feedback to improve our product and customer journey.
  4. Market Insights: Share valuable insights on the Italian market, helping us create the best customer experience and unlock new opportunities.
Requirements
  1. Proactive Approach: Find innovative ways to ensure client accounts are fully activated and provide the best experience.
  2. Fast Learning: Quickly become an expert on our software and stay up-to-date with product updates.
  3. Problem-Solving Mindset: Propose alternative solutions and workarounds to address unexpected client requests.
  4. Analytical Skills: Understand market specifics and translate this knowledge into actionable insights for our Product team.
  5. Native Italian Speaker: Possess native-level proficiency in Italian.
  6. Previous Experience: Previous experience as an Onboarding Specialist or Implementation owner, or experience in Client Success is a plus.
  7. HR Knowledge: Knowledge of Human Resources is a plus.
Perks of Joining Our Team
  • Enjoy flexible schedules, pet-friendly work environment, and no dress code.
  • Take advantage of language classes with Yolk Academy & Factorial Language exchange.
  • Benefit from healthy life with Gympass and Alan as private health insurance.
  • Save expenses with Cobee and get your salary in advance with Payflow.
About Factorial

Factorial is a fast-growing startup founded in 2016, dedicated to helping companies automate HR workflows, centralize people data, and make better business decisions. We serve thousands of customers in over 60 countries, with a diverse and multicultural team of over 1000 people across the globe.

We've won awards and received outstanding customer feedback since day one. We've recently raised 120M€ in our series C funding, bringing us to unicorn valuation with top international venture capital firms.