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QA Professional
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The Manual QA role is a highly integrated position that requires exceptional attention to detail.
As the last line of defense before customer onboarding, you will be responsible for verifying surveys, checking portals, making API calls to external systems for data validation, confirming data flows, and ensuring nothing falls through the cracks.
- Execute pre-launch checklists to ensure all elements are correctly configured before customer onboarding.
- Review and validate surveys to confirm they match client requirements.
- Verify that data flows correctly between integrated systems (e.g., dashboards, APIs, portals, CRMs).
- Document and track any issues, inconsistencies, or missing configurations.
- Collaborate closely with customer success, implementation, and engineering teams to resolve issues quickly.
- Maintain clear records of QA status and provide timely updates on launch readiness.
- Act as a quality gatekeeper for all customer-facing elements during setup.
Requirements:
- 1–3 years of experience in manual QA, software testing, or operations support.
- High attention to detail; you naturally catch inconsistencies and edge cases.
- Ability to follow detailed procedures and maintain structured documentation.
- Strong communication and collaboration skills.
- Comfortable switching between tools and systems (e.g., survey platforms, admin portals, CRMs).
- Experience with calling APIs with tools such as Postman or cURL.
- Self-motivated and organized with a proactive approach to problem-solving.
Nice to Have:
- Experience working with customer onboarding or implementation teams.
- Familiarity with basic data validation or API responses (e.g., via browser dev tools or Postman).
- Understanding of how data flows between systems (basic integration logic).
- Experience using tools like GitHub, or Jira for task tracking.
- Use and set up of data analytics via Tableau, QuickSight, Power BI tools
Why You'll Love This Role:
- Your work directly impacts customer satisfaction and product success.
- You'll collaborate across departments and play a vital role in launch operations.
Opportunity to grow into more technical QA or implementation roles.
