Senior System Support Specialist

4 semanas atrás


Colombo, Paraná, Brasil Virtusa Tempo inteiro
Job Summary

As a Senior System Support Specialist at Virtusa, you will be responsible for providing expert-level technical support for our IT infrastructure. This includes hands-on experience in handling Windows and MAC OS, as well as laptops. You will also be responsible for rolling out Windows updates, handling IT incidents and service requests, and managing IT change requests including migration of on-prem to cloud. Additionally, you will have expertise in creating server backups, replacing server backups as a rollback plan, and handling IIS operations. You will also have experience in handling DR processes during severe outages, Azure cloud, and Terraform. If you have experience using CI/CD Pipelines in Azure DevOps, handling firewalls, and have an understanding of Datacenter operations, this could be the perfect opportunity for you.

Key Responsibilities
  • Provide expert-level technical support for IT infrastructure
  • Handle Windows and MAC OS, as well as laptops
  • Roll out Windows updates
  • Handle IT incidents and service requests
  • Manage IT change requests including migration of on-prem to cloud
  • Create server backups and replace server backups as a rollback plan
  • Handle IIS operations
  • Handle DR processes during severe outages
  • Have experience in Azure cloud and Terraform
  • Use CI/CD Pipelines in Azure DevOps
  • Handle firewalls
  • Have an understanding of Datacenter operations

Requirements
  • Hands-on experience in handling Windows and MAC OS, as well as laptops
  • Experience in rolling out Windows updates
  • Experience in handling IT incidents and service requests
  • Experience in managing IT change requests including migration of on-prem to cloud
  • Expertise in creating server backups and replacing server backups as a rollback plan
  • Expertise in handling IIS operations
  • Experience in handling DR processes during severe outages
  • Experience in Azure cloud and Terraform
  • Experience using CI/CD Pipelines in Azure DevOps
  • Experience handling firewalls
  • Understanding of Datacenter operations


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