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Digital Client Liaison

Há 1 mês

São Paulo, São Paulo, Brasil Bvlgari Tempo inteiro
Digital Client Assistant

Bvlgari Corporation of America is seeking a Digital Client Assistant to support our E-Commerce Team. This role is responsible for delivering an exceptional customer experience through various digital channels.

Key Responsibilities:
  • Meet monthly sales targets and seize opportunities to suggest/upsell products.
  • Elevate digital client experience through channels such as WhatsApp, email, chat, and phone.
  • Gather and track sales data to communicate daily sales to head office.
  • Work alongside the Omni-Channel Fulfillment Specialist to ensure orders are confirmed, invoiced, shipped, and delivered.
Client Service:
  • Directly responsible for the entire E-Commerce customer journey in Brasil/Mexico.
  • Provide excellent customer service via various contact channels.
  • Follow up with clients to ensure satisfaction with purchases.
  • Determine the quickest ways to answer client questions to maintain excellent service level.
  • Deploy CRM activations and strategies for new product launches and marketing campaigns.
Operations:
  • Responsible for verifying and closing the daily sales log manager.
  • Responsible for daily stock verification and ensuring inventory stock is correct in the system.
  • Responsible for resolving issues related to logistics, systems, and operational suppliers.