IT Infrastructure Professional

Há 22 horas

Brasil beBeeTechnical Tempo inteiro US$65.000 - US$85.000
Job Title: IT Operations Specialist

We are seeking a skilled IT Operations Specialist to join our organization. This role is ideal for someone with at least 2 years of experience in IT support who enjoys solving problems, providing excellent customer service, and ensuring smooth day-to-day technical operations.

As an IT Operations Specialist, you will be the first point of contact for internal technical issues and will be responsible for diagnosing, resolving, and escalating hardware, software, and network-related problems. You'll play a key role in maintaining system health, enabling team productivity, and supporting internal IT processes.

The successful candidate will have strong troubleshooting skills with a customer-first mindset, excellent verbal and written communication skills, and a solid understanding of networking principles and security best practices. They will also be familiar with support ticketing systems and remote desktop tools, organized, detail-oriented, and capable of managing multiple support requests in a fast-paced environment.

Key Responsibilities:
  • Provide first-level remote technical support to employees via phone, email, and chat.
  • Diagnose and resolve hardware, software, and connectivity issues across macOS, Windows, and Linux systems.
  • Troubleshoot application errors, system crashes, email delivery issues, and VPN/SSO problems.
  • Guide users through step-by-step troubleshooting and provide clear, non-technical explanations when needed.
Ticket Management:
  • Manage, triage, and prioritize support tickets using the help desk ticketing system.
  • Maintain accurate documentation of support requests, resolutions, and follow-ups.
System Maintenance & Asset Management:
  • Perform routine system maintenance such as OS/software updates, virus scans, and patch management.
  • Support the setup, configuration, and deployment of new hardware, software, and accounts.
  • Maintain and update an inventory of IT assets including devices, licenses, and accounts.
Documentation & Training:
  • Create and maintain user guides, troubleshooting documentation, FAQs, and knowledge base articles.
  • Provide onboarding support and basic training to new employees on IT tools and systems.
Security & Compliance:
  • Assist with monitoring and responding to potential security threats.
  • Enforce IT policies, including password hygiene, device encryption, and data protection best practices.
  • Collaborate with the security team to ensure systems and users stay compliant with organizational policies.

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