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Digital Client Liaison

2 meses atrás

São Paulo, São Paulo, Brasil Bvlgari Tempo inteiro
Digital Client Assistant

Bvlgari Corporation of America is seeking a skilled Digital Client Assistant to join our E-Commerce Team. As a Brand Ambassador, you will deliver an exceptional customer experience through various digital channels.

Key Responsibilities
  • Meet monthly sales targets and seize opportunities to upsell products.
  • Elevate digital client experience through channels like WhatsApp, email, chat, and phone.
  • Gather and track sales data to communicate daily sales to head office.
  • Work closely with the Omni-Channel Fulfillment Specialist to ensure order confirmation, invoicing, shipping, and delivery.
Client Service

Directly responsible for the entire E-Commerce customer journey in Brasil/Mexico.

  • Provide excellent customer service via various contact channels.
  • Follow up with clients to ensure satisfaction with purchases.
  • Determine the quickest and most effective ways to answer client inquiries.
Operations
  • Verify and close the daily sales log manager for personal sales and direct ecommerce sales.
  • Monitor inventory flows to ensure E-Commerce stock is 100%.
  • Resolve issues related to logistics, systems, and operational suppliers.