
Technical Support Specialist
Há 6 horas
The role encompasses providing expert-level technical support to clients, overseeing their requests, and ensuring high client satisfaction through timely and effective problem resolution.
- Assist clients with technical issues via email, ticketing systems, and live chat, prioritizing efficiency and customer experience.
- Manage help desk tickets efficiently, adhering to SLAs and maintaining open communication with users on ticket progress and resolutions.
- Participate in on-call rotations to provide after-hours support, guaranteeing continuity in critical issue resolution.
- Collaborate with cross-functional teams to address technical issues, escalating complex cases as needed for timely resolution.
Technical Support Specialist must possess:
- Excellent problem-solving skills and analytical thinking.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Knowledge of technical tools and software.
Beyond technical requirements, we seek individuals who are adaptable, resilient, and dedicated to delivering exceptional results. If you thrive in a fast-paced environment and are passionate about technical support, we encourage you to apply.
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