Technical Support Specialist

Há 6 horas


Brasília, Distrito Federal, Brasil beBeeSupport Tempo inteiro R$44.000 - R$73.000
Job Overview

The role encompasses providing expert-level technical support to clients, overseeing their requests, and ensuring high client satisfaction through timely and effective problem resolution.

  • Assist clients with technical issues via email, ticketing systems, and live chat, prioritizing efficiency and customer experience.
  • Manage help desk tickets efficiently, adhering to SLAs and maintaining open communication with users on ticket progress and resolutions.
  • Participate in on-call rotations to provide after-hours support, guaranteeing continuity in critical issue resolution.
  • Collaborate with cross-functional teams to address technical issues, escalating complex cases as needed for timely resolution.
Key Responsibilities

Technical Support Specialist must possess:

  • Excellent problem-solving skills and analytical thinking.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Knowledge of technical tools and software.

Beyond technical requirements, we seek individuals who are adaptable, resilient, and dedicated to delivering exceptional results. If you thrive in a fast-paced environment and are passionate about technical support, we encourage you to apply.



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