Customer Success Strategist
2 semanas atrás
About This Role
We are looking for a Customer Success Manager to join our team at Software AG. As a Customer Success Manager, you will be responsible for managing post-sales relationships with our customers and driving adoption of our software against success plans.
Key Responsibilities
- Proactively track and drive adoption of our software against success plans
- Monitor ongoing state and alignment to goals via quarterly business reviews
- Act as a conduit of information between our customers and Software AG
- Coach, mentor and provide recommendations to customers
- Develop and maintain trusted advisor status over long-term periods
- Manage escalations along with support, sales, services, and other departments
- Identify and recognize new sales opportunities
- Be responsible for retention rates in a defined customer set
- Contribute towards overall account planning and strategy
Requirements
- 5 to 8+ years of experience in a customer-facing role such as customer success, consulting, pre-sales, technical account management or equivalent functions
- Great presentation, communication, and interpersonal skills
- Track record of achieving targets and goals/quotas
- Self-motivated and strong organization/time management skills
- Experience in running large, complex projects or programs
- Ability to lead technical/in-depth conversations
- Handled difficult customer situations and escalations
- Proactive and open to working cross-functionally with sales, services, support, and other peers
- Willingness and ability to travel as required to spend time with customers
About Us
Software AG is a company that puts people first, building strong teams and cultivating relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation.
What's in it for you?
- Earn competitive total compensation and receive comprehensive country-specific medical and other benefits
- Lean on the Employee Assistance Program for support during some of life's most common but difficult challenges
Equal Employment Opportunities
Software AG is committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.
Contact Information
Please refrain from sending CVs to our job's alias, Software AG employees, or any other organizational location without explicit consent.
Software AG
English
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