Customer Success Technical Advisor

3 semanas atrás


São Paulo, São Paulo, Brasil Hostinger Tempo inteiro

Join the ranks of a leading global web hosting provider and contribute to the success of countless online ventures. At Hostinger, we are dedicated to creating top-notch solutions that empower individuals and businesses to thrive in the digital landscape. Our dynamic team of over 900 experts supports 2.5 million clients across 150 countries, helping them launch and manage their online presence effectively.

Your Responsibilities:
  • Engage with clients to resolve billing and account-related inquiries, alongside technical challenges associated with websites, hosting, and domains, through live chat and ticketing systems (Portuguese and English).
  • Act as a true representative of our brand, demonstrating what exceptional customer service looks like.
  • Prioritize client success by recommending additional services, tools, and products that can enhance their experience.
  • Immerse yourself in the IT sector by continuously enhancing your technical knowledge.
  • Contribute significantly to the company's objectives through impactful work.
What We Are Looking For:
  • Proficient in written and spoken English (C1 or native level) to effectively communicate with clients and team members.
  • Strong command of Portuguese for customer interactions.
  • A keen interest in IT and a solid technical foundation.
  • Ability to manage multiple customer requests simultaneously.
  • High emotional intelligence to gauge customer sentiment and respond appropriately.
  • Excellent problem-solving abilities and critical thinking skills.
  • Demonstrated empathy, tact, and initiative in customer interactions.
  • A proactive attitude and a desire for personal growth.
  • A curious mindset, always seeking to learn and improve.
  • Ownership of personal development through reflection and initiative.
  • A typing speed of at least 50 WPM.
  • Availability for a full-time commitment of 40 hours per week across agreed-upon rotating schedules, including nights and weekends.
  • Participation in an online training program (in English) during the initial month.
  • A computer meeting the following specifications: RAM - 16 GB or higher (Windows); 8 GB or higher (Mac OS). Processor - Intel i3, i5, i7, 10th generation or later; Minimum AMD Ryzen 4000 or higher.
  • Operating system requirements: Windows 10 (Home, Pro, or Enterprise); Mac OS X (macOS 13.6 or later); Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
  • Internet speed of at least 50 Mbps.
  • Prior experience in customer service is advantageous.
What We Provide:
  • Remote work opportunity on a permanent basis.
  • Competitive monthly salary starting at 600 USD.
  • Fully paid 5-week onboarding period to gain expertise in technology, products, and communication.
  • Additional service fees ranging from 5% to 30% of your monthly salary based on performance.
  • Commission opportunities (10%) for upselling additional services to clients.
  • 20 days of paid leave for personal time.
  • Flexible compensation structures: Fixed and Variable options available.
  • Extensive resources for personal development, including access to platforms like Udemy and internal training programs.
  • Opportunities for internal advancement, with many team members progressing in their careers.


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