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Technical Support Specialist

3 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil beBee Careers Tempo inteiro

Technical Support Specialist

The role of a Technical Support Specialist is multifaceted, requiring strong problem-solving skills, excellent communication abilities, and a collaborative mindset. This position involves handling support tickets, providing timely solutions, and working closely with the engineering team to resolve complex issues.

Key Responsibilities:
- Handle customer support tickets effectively
- Collaborate with the engineering team to reproduce and resolve problems

Requirements:
- Strong understanding of container technologies (Kubernetes, Docker) and cloud environments
- Networking experience is essential
- Excellent written and verbal communication skills
- Ability to work in a fast-paced global team environment

Why You'll Thrive:
- Work with cutting-edge API gateway and API management technologies
- Contribute to a product used by organizations worldwide
- Opportunities for career growth and technical skill advancement within a dynamic company culture