Residence Concierge

We are seeking a highly skilled and experienced Residence Concierge to join our team at Fairmont Century Plaza. As a key member of our Residential Team, you will be responsible for providing exceptional personalized guest service to our owners, residents, and guests.

• Identify and document all requests, expectations, and biographical information for owner, resident, and guest profiles to facilitate creating personalized experiences.
• Handle all resident requests and bookings through email, phone, or personal communication and follow up within a prompt timeframe.
• Review daily arrivals and identify special requirements with the Doorperson, Engineering, and Housekeeping.
• Act as a liaison for our owners and guests, greeting them upon arrival and completing the arrival and departure process, ensuring all service standards are followed.
• Assist with delivering packages and luggage as needed to condos.
• Inspect and manage assets for condo units and report any issues that need to be addressed.

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.

• Customer Service experience required.
• Must possess outstanding guest services skills, sophisticated verbal and written communication skills, and the ability to adapt to different personalities and situations.
• Computer literate in Microsoft Windows/Word/Excel applications preferred.
• Ability to adapt to multiple software platforms.
• Strong interpersonal, research, and problem-solving abilities.
• Highly responsible and reliable.
• Possess a can-do attitude to accommodate the random requests and needs of the residents.