Support Operations Assistant
1 semana atrás
Job Title: Support Operations Assistant
About the RoleThe Support Operations Assistant plays a pivotal role in ensuring seamless service delivery to customers. This involves monitoring and analyzing issues to guarantee that contracted service levels are met, as well as post-processing of service requests.
This individual will serve as the single point of contact for customers regarding issue resolution and escalations. They will work closely with internal teams such as service, product, sales, and others to adopt an integrated and coordinated approach to issue analysis and resolution.
Key Responsibilities- Monitor and analyze service delivery issues
- Manage resolution of service delivery issues to meet contracted service levels
- Post-process service requests
- Serve as a single point of contact for customers regarding issue resolution and escalations
- Collaborate with internal teams for integrated and coordinated issue analysis and resolution
- Exceptional analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in relevant software applications
- Demonstrated ability to work collaboratively with cross-functional teams
We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development in a dynamic and supportive work environment.
What We OfferIn addition to a fulfilling career, we provide a range of benefits to support your overall well-being, including health insurance, retirement savings plan, paid time off, and professional development opportunities.
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