Experience Portfolio Manager

Há 12 horas

Porto Alegre, Rio Grande do Sul, Brasil beBeeProfessional Tempo inteiro R$670.860 - R$100.620
Portfolio Manager Job Summary
We are seeking a Portfolio Manager to oversee the creation and existence of our short-term rentals. This role will be responsible for ensuring that every property in our portfolio is an investment with a focus on maximising profit without sacrificing best-in-class hospitality for our guests.

About Us
Upstay operates and optimizes short-term rentals to create ROI for homeowners and unforgettable vacation homes for guests. We offer short-term rentals across the United States, Eastern Canada, and South America. Our team manages 400+ properties on behalf of owners, providing industry-wide leadership so our guests can relax and enjoy their time with us.

Job Responsibilities
- Respond to guests' messages and calls
- Work closely with Superhosts to achieve guest excellence
- Review daily work orders and ensure they are completed prior to guest arrival
- Coordinate requests with Operations Team and Superhosts
- Collect all necessary details for any guest issues and assist in a timely manner
- Record all notes in each reservation and provide updates in communication channels
- Send and follow up payment requests
- Assist Superhosts with quality reports and reviews
- Assist guests with arrivals and departures
- Managing payment links and recording financial details
- Consistently check for updates and action accordingly
- Manage door codes and early arrival times and late checkout times

Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- Minimum of 3-5 years of experience in client relationship management or a similar role
- Excellent communication, interpersonal, and negotiation skills
- Strong problem-solving and analytical abilities
- Ability to prioritise and manage multiple tasks and projects simultaneously
- Proficiency in using project management tools and software
- Adept at building and maintaining strong relationships with clients and stakeholders
- Familiarity with financial reports and an understanding of profit and loss statements
- Bilingual preferred (English and Portuguese)

What We Offer
- Remote work environment
- Competitive salary: R$6,708.60 - R$10,062.90 per month
- Equal Employment Opportunity
- We celebrate and support the differences between our employees including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity is essential to our growth, and we've concluded that we're stronger together.

How to Apply
Send your application, including your resume and a cover letter, to us via email.

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