Food and Beverage Service Associate

4 semanas atrás


Guarulhos, São Paulo, Brasil Accor Hotels Tempo inteiro

Job Summary

We are seeking a skilled F&B Attendant to join our team at Rixos Premium Qetaifan Island North. As a key member of our hospitality team, you will be responsible for delivering exceptional food and beverage service to our guests, ensuring a memorable experience for all.

Key Responsibilities

  • Welcome and greet guests, ensuring a warm and welcoming atmosphere.
  • Suggest and professionally upsell food and beverage products to enhance the guest experience.
  • Provide fast, efficient, and accurate service to all guests and colleagues.
  • Attend to guests' reasonable requests and respond promptly to their queries.
  • Be knowledgeable about the menu and food and beverage offerings to answer guests' questions.
  • Take food and beverage orders and communicate them to the kitchen and bar promptly and accurately.
  • Ensure efficient and safe delivery of all food and beverage orders, maintaining exceptional service standards.
  • Set up, clear, and service tables after use, ensuring guests can be seated promptly.
  • Ensure the restaurant areas are clean and well-presented at all times, assisting with cleaning and housekeeping duties as required.
  • Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction and reporting any issues to management.
  • Carry out all charges procedures according to agreed procedures.

Requirements

  • High School Diploma
  • Previous service experience is an asset
  • Knowledge about the Point-of-Sale System is an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Basic Food Safety Certificate
  • Arabic Speaking is an advantage
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


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