Salesforce Business Analyst

Há 7 dias

Belo Horizonte, Minas Gerais, Brasil HCLTech Tempo inteiro
Job Title: Salesforce Business Analyst

HCLTech is a global technology company, home to 227,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Job Summary:

We are seeking a highly skilled Salesforce Business Analyst to join our team. As a Business Analyst, you will be responsible for driving client discussions around requirements and technical design, driving process improvements, and collaborating with stakeholders to understand business needs and value in the context of the customer's environment.

Key Responsibilities:

  • Developing software programs per technical specifications following programming standards and procedures, performing unit testing, executing program modifications, and responding to problems by diagnosing and correcting errors in logic and coding.
  • Experience working in a particular industry or domain and supporting the business with the Salesforce platform (i.e., Sales Cloud, Financial Services Cloud, and so on).
  • Ensuring secure coding and UI standards and best practices are applied during development.
  • To act as a liaison between the business and technical teams.
  • Analyze and document business requirements.
  • Suggest improvement areas to the assigned project team as per the business requirement.
  • Plan discovery activities based on key stakeholders.
  • Map business processes, elicit requirements, and write user stories.
  • Demonstrate effective written and verbal communication skills when working with technical and business stakeholders at all levels of the organization.
  • Apply strong analytical and problem-solving skills.
  • Move easily between a wide variety of influencing and communication styles to effectively interact with diverse audiences and maximize impact.
  • Become a trusted advisor with key stakeholders.
  • Break down complex business processes into manageable steps.
  • Evaluate and recommend Salesforce features as part of solution design.
  • Providing input and contributes to the enhancement and maintenance of applications and programs.
  • Leading efforts to configures, analyzes, design, develop, and maintains program code and applications.
  • Performing detailed and complex unit testing and secure code testing, and issues resolution.
  • Driving and supporting the process for source code management.
  • Contributing to integration, systems, and performance testing and tuning of code.
  • Participating in peer secure code reviews.
  • Defining and promoting opportunities for the re-usability of code, configurations, procedures, and techniques.

Requirements:

  • A Bachelors' Degree is required.
  • Degrees in computer science, computer engineering, or related fields are preferred.
  • Experience as a Business Analyst, including proven success in owning and delivering business process improvements;
  • Experience in the Salesforce platform.

Nice to have:

  • Experience with Pharma, Biotech or highly regulated industry
  • Experience working with patient support programs

Why choose us?

We are one of the fastest growing technology companies in the world, with more than 60 offices around the world and a global team of 227,000 employees.

Our company is extremely diverse, with 165 nationalities represented.

We offer the opportunity to work with colleagues around the world.

We offer a flexible and remote work environment, prioritizing the integration between work and personal life.

We are committed to your growth, offering learning and career development opportunities at all levels.

We offer comprehensive benefits for all employees.

Certified as "Great Place to Work" and "Top Employer" in 25 countries, recognized as "Top Employer" in Brazil, providing a positive work environment that values employee recognition and respect.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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