KYC Project Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil Sumup Tempo inteiro

As a Project Specialist, you will play a key role in defining and implementing our onboarding strategy across all products and customer segments. You will lead cross-area projects by conducting data-based analysis and making recommendations that constantly improve our processes, while providing analytical insights to help deliver the best operational strategy and customer experience.

Key responsibilities include leading main projects for Onboarding, working with different teams and on cross-areas projects that will deliver efficiency and improve customer experience. You will define project priorities based on overall area strategy and impacts, actively develop and maintain relationships with Onboarding stakeholders to ensure the mapping, alignment and tracking of projects and process reviews.

Additionally, you will measure, monitor and optimize onboarding processes and flows, add value to business strategy by analyzing data and generating insightful conclusions. You will align on Onboarding main processes and projects with several stakeholders by utilizing data to contribute to business insights, roll-out of new products and integrations for Onboarding, aligning with product squads.

Requirements include fluency in Portuguese and English, 2+ years of experience in project management, advanced Google Sheets/Excel skills, advanced data visualization skills (Tableau, PowerBI, etc), experience effectively communicating with multiple stakeholders at the same time, balancing different interests and perceptions.

We are a truly global team of + people from 60+ countries, spread across 3 continents. You will have autonomy to propose and implement meaningful changes that will impact the market and small business, drive your career in a high-growth environment.

About SumUp: We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America, Australia and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.



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