Senior Client Relationship Manager

Há 22 horas

Itajaí, Santa Catarina, Brasil beBeeClient Tempo inteiro R$50.000 - R$80.000

About the Role

We are seeking a seasoned professional to lead our Client Manager Team. This role involves communicating with clients, ensuring their satisfaction with our services, and building strong relationships to better meet their needs.

The successful candidate will partner with our functional areas to deliver streamlined service to assigned schools/clients, increasing adoption of our product while working with clients to develop their goals within our system.

Key Responsibilities:

  • Developing trusted advisor relationships to drive successful delivery and implementation of new services.
  • Identifying opportunities for growth within client bases and collaborating with Account Executives to ensure these opportunities.
  • Staying up-to-date on industry trends and best practices.
  • Leading efforts to identify and turn around at-risk clients.
  • Encouraging customer feedback and participation through various channels.
  • Working with our billing team to resolve issues, invoices, and new sales quotes.
  • Supporting the quick and effective implementation of new systems assigned in conjunction with Transition Support Specialists.
  • Working with clients to establish key performance indicators and aiding them in achieving their goals.
  • Engaging in regular communications with clients to maximize their experience and success with our systems.

Requirements:

  • Bachelor's degree or equivalent experience.
  • Experience working with our products.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills (verbal and written).
  • A strong interest in the Higher Education space.
  • An outgoing and friendly personality.
  • Personal initiative and self-motivation.
  • A team player with cooperative and flexible qualities.
  • Ethical business standards.

About Us:

We are the market leader in employability solutions, helping companies find talent and Higher Ed bridge the skills gap, as well as recent college graduates launch their careers. Our comprehensive suite of products covers career services, advising, student conduct, campus life, and housing & residence life. We are committed to EEO/AAP/M/F/Disabled/Veteran principles.

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