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As a Spa Supervisor at Marriott International, you will play a key role in ensuring the smooth operation of our spa facilities. Your primary responsibility will be to advise employees on general property information, in-house groups, policy changes, or other pertinent information.
Key Responsibilities- Answer questions about available services, general property information, and amenities.
- Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
- Monitor and stick to time schedule throughout the day.
- Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed.
- Promote and sell spa/salon services and retail products.
- Complete requisitions for additional products, supplies, or equipment.
- Inspect work areas and tools/equipment to ensure conformance to company standards.
- Notify Engineering of spa/salon maintenance and repair needs.
- Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans.
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2-years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
