Dispute Resolution Leader

Há 5 dias


São Paulo, São Paulo, Brasil Intergame Ltd Tempo inteiro
Job Title: Dispute Resolution Leader

We are seeking an experienced Dispute Resolution Leader to oversee our ombudsman operations in Brazil, ensuring customer complaints and disputes are handled fairly, promptly, and effectively.

About the Role:
  • Leadership and Management: Lead and manage a team of professionals providing guidance, support, and professional development opportunities.
  • Complaint Handling and Resolution: Oversee the investigation and resolution of customer complaints and disputes through clear and transparent procedures in accordance with company policies and regulatory requirements.
  • Policy Development and Implementation: Develop, review, and update policies and procedures to ensure they remain current and effective.
  • Stakeholder Engagement: Serve as the main point of contact for customers, addressing their concerns and keeping them informed throughout the complaint resolution process.
  • Reporting and Analysis: Prepare regular reports on complaint trends, resolution times, and other key metrics for senior management.

The ideal candidate will have strong leadership, management, and interpersonal skills, as well as excellent analytical and problem-solving abilities.

This is a highly skilled role that requires a deep understanding of Brazilian regulations and international standards in dispute resolution and customer protection.

What We Offer:
  • Competitive Salary: R$280,000 per year (estimated salary range based on experience).
  • A dynamic and challenging work environment.
  • Opportunities for professional growth and development.

Intergame Ltd is a leading gaming company dedicated to providing a fun and responsible gaming experience. We are committed to fair play and customer satisfaction, and we believe that this role is crucial in helping us achieve our goals.


  • Dispute Resolution Intern

    3 semanas atrás


    São Paulo, São Paulo, Brasil International Chamber Of Commerce (Icc) Tempo inteiro

    ICC's dispute resolution team in Brazil is seeking a highly motivated intern to join their dynamic office in São Paulo for a six-month period. As part of the International Chamber of Commerce, you will have the opportunity to work on various projects related to arbitration cases, including reading and drafting documents, conducting legal research, and...

  • Strategic Sourcing Leader

    4 semanas atrás


    São Paulo, São Paulo, Brasil adidas Tempo inteiro

    Estimated Salary: $120,000 - $180,000 per year.About adidasadidas is a global leader in the sports industry, dedicated to inspiring and enabling people to be their best selves through sport. Our mission is to be the most loved brand for youth culture by enhancing consumers' emotional bonds with our brand.Job DescriptionThis Strategic Sourcing Leader position...


  • São Paulo, São Paulo, Brasil Fiserv, Inc. Tempo inteiro

    We're Fiserv, a global leader in fintech and payments solutions, driving innovation and growth worldwide.As an Incident Management - Sr Professional, you'll play a crucial role in ensuring the seamless operation of our systems and services.Estimated salary range: $85,000 - $115,000 per annum.Job OverviewFiserv connects financial institutions, corporations,...


  • São Paulo, São Paulo, Brasil Procter & Gamble Tempo inteiro

    About the RoleWe are seeking a Tax Litigation Director to join our Finance and Accounting team in São Paulo, SP.Key Responsibilities:Manage judicial and administrative tax disputes, collaborating with external lawyers and law firms to develop effective case management strategies.What We OfferSalary: R$ 250,000 - R$ 350,000 per yearJob DescriptionThe...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Amazon is a global e-commerce leader that prioritizes customer satisfaction. The company aims to be Earth's most customer-centric platform, offering an unparalleled shopping experience with low prices, vast selection, and convenience. In this pursuit, Amazon seeks a skilled Senior Product Manager to oversee pricing operations for Retail in Brazil.This role...

  • SAP FICO/R2R Technical Lead

    3 semanas atrás


    São Paulo, São Paulo, Brasil Talent Connect Tempo inteiro

    About the RoleTalent Connect is seeking a seasoned SAP FICO/R2R Technical Lead to join our team in Latin America. As a key member of our technology department, you will be responsible for driving innovation and excellence in logistics operations.This role involves providing day-to-day production support for SAP FICO/R2R modules, monitoring ticketing systems,...


  • São Paulo, São Paulo, Brasil Fiserv, Inc. Tempo inteiro

    **Compelling Innovators Wanted**Fiserv, a global leader in Fintech and payments, is seeking a Technical Support Specialist to join our team. As a key member of our support team, you will provide assistance to internal and external clients, primarily for low to medium complexity issues.Responsibilities include:Responding to client inquiries and resolving...


  • São Paulo, São Paulo, Brasil Alcon Mx Tempo inteiro

    Job Summary:We are seeking an experienced Accounting Director to lead our Brazil operations. This role will be responsible for directing a team of professionals in accounting, finance, and credit management.Responsibilities:Direct a team of 8+ that is responsible for invoice collection, blocked order management, credit management, dispute management, problem...


  • São Paulo, São Paulo, Brasil Servicenow Tempo inteiro

    Transform Customer Outcomes with ServiceNowServiceNow is seeking a seasoned Customer Outcomes Principal Platform Architect to accelerate platform adoption and improve customer outcomes. In this technical advisory role, you will be responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve...


  • São Paulo, São Paulo, Brasil Pay Retailers Tempo inteiro

    Senior Product Owner We are committed to delivering cutting-edge payment solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.We are looking for a Senior Product Owner responsible for helping the development of products...


  • São Paulo, São Paulo, Brasil Servicenow Tempo inteiro

    At ServiceNow, we're on a mission to make the world work better for everyone. As a Principal Platform Architect, you'll play a key role in helping our customers achieve their digital transformation goals.About the RoleYou will be part of our Customer Outcomes team, working closely with executive, platform owner, enterprise architects, and development teams...


  • São Paulo, São Paulo, Brasil Pentasia Tempo inteiro

    Pentasia Payments & Fraud Team LeaderWe are seeking a seasoned professional to lead our payments and fraud team, ensuring the integrity of our operations and delivering an exceptional customer experience.About the RoleThe Payments & Fraud Team Leader is responsible for overseeing payment processing functions, monitoring transactions for potential fraud, and...


  • São Paulo, São Paulo, Brasil Alstom Tempo inteiro

    Job SummaryWe are seeking a Quality Assurance Specialist C to join our team in ensuring the quality of our products and services. The successful candidate will have a strong background in quality inspections, with experience working in manufacturing industries.Key ResponsibilitiesConduct visual inspections, electrical inspections, and torque tests on...

  • Lead Vaccine Project Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Unlock Career Advancement as a Vaccine Project Lead at Thermo Fisher ScientificWe are seeking an experienced Vaccine Project Lead to join our talented team in the LATAM region. As a key member of our Delivery Team, you will play a crucial role in ensuring the successful delivery of clinical trials.As a senior leader, you will be responsible for directing,...


  • São Paulo, São Paulo, Brasil Ebaotech International Tempo inteiro

    Job OverviewEbaotech International is seeking a seasoned compliance specialist to drive our legal and regulatory strategy in the Latin America region. This role will be instrumental in developing and implementing compliance policies, procedures, and training programs to ensure our business operations align with applicable laws and regulations.Key...


  • São Paulo, São Paulo, Brasil Didi Global Tempo inteiro

    About Our Team:Dedi Global is a leader in the transportation and convenience industry, with a strong focus on delivering exceptional customer experiences. Our team is dedicated to driving innovation and excellence in all aspects of our business.Job Summary:We are seeking a highly skilled Senior CX Operations Analyst to join our team. As a key member of our...


  • São Paulo, São Paulo, Brasil Citigroup Tempo inteiro

    **Job Title:** Relationship Development SpecialistAbout Citigroup:Citigroup is a global financial institution dedicated to providing innovative financial solutions to our clients. With a rich history of serving individuals, families, and businesses, we strive to be a leader in the industry while maintaining a commitment to excellence and integrity.Salary:...


  • São Paulo, São Paulo, Brasil Ibm Tempo inteiro

    Role OverviewThis is a unique opportunity to play a key role in enhancing the client experience as a Technical Support Professional at IBM. As a trusted advisor, you will lead the problem resolution process through analysis and troubleshooting of technical issues, ensuring timely and effective solutions for clients.ResponsibilitiesDirect communication with...


  • São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro

    Transforming the way organizations work is a complex task that requires expertise in ServiceNow Platform configuration. As a Senior Technical Consultant, you will be responsible for designing and delivering cloud solutions that achieve customer outcomes.About ServiceNowServing over 8,100 customers worldwide, including 85% of the Fortune 500, ServiceNow is a...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    **About Amazon**Amazon is a global e-commerce leader committed to delivering exceptional customer experiences. As the world's most customer-centric company, we strive to give customers more of what they want – low prices, vast selection, and convenience.We are seeking an experienced Senior Product Manager who will lead pricing operations for Retail in...