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Role Purpose
The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client end and ensure they meet 100% quality assurance parameters.
Responsibilities:
- Instrumental in understanding the requirements and design of the product/software.
- Develop software solutions by studying information needs, studying systems flow, data usage, and work processes.
- Investigate problem areas followed by the software development life cycle.
- Facilitate root cause analysis of the system issues and problem statements.
- Identify ideas to improve system performance and impact availability.
- Analyze client requirements and convert requirements to feasible design.
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements.
- Confer with project managers to obtain information on software capabilities.
- Perform coding and ensure optimal software/module development.
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development, and proposed software.
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases.
- Modify software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyze information to recommend and plan the installation of new systems or modifications of an existing system.
- Ensure that code is error-free or has no bugs and test failures.
- Prepare reports on programming project specifications, activities, and status.
- Ensure all the codes are raised as per the norm defined for project/program/account with clear description and replication patterns.
- Compile timely, comprehensive, and accurate documentation and reports as requested.
- Coordinate with the team on daily project status and progress and document it.
- Provide feedback on usability and serviceability, trace the result to quality risk, and report it to concerned stakeholders.
- Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution.
- Capture all the requirements and clarifications from the client for better quality work.
- Take feedback on a regular basis to ensure smooth and on-time delivery.
- Participate in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consult with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
- Document necessary details and reports in a formal way for proper understanding of software from client proposal to implementation.
- Ensure good quality of interaction with customers with respect to e-mail content, fault report tracking, voice calls, business etiquette, etc.
- Timely response to customer requests and no instances of complaints either internally or externally.
Stakeholder Interaction
Stakeholder Type Stakeholder Identification Purpose of Interaction
Internal
- Lead Software Developer and Project Manager: Regular reporting & updates.
- Software Developers: For work coordination and support in providing testing solutions.
External
- Clients: Provide apt solutions and support as per the requirement.
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/Skill
- Leveraging Technology - Knowledge of current and upcoming technology along with expertise in programming (automation, tools, and systems) to build efficiencies and effectiveness in own function/Client organization - Competent
- Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert
- Technical knowledge - Knowledge of various programming languages, tools, quality management standards, and processes - Expert
Competency Levels
Foundation: Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent: Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert: Applies the competency in all situations and serves as a guide to others as well.
Master: Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Behavioral Competencies
- Formulation & Prioritization
- Innovation
- Managing Complexity
- Execution Excellence
- Passion for Results
Deliver
No. Performance Parameter Measure
1. Continuous Integration, Deployment & Monitoring of Software: 100% error-free onboarding & implementation, throughput %, Adherence to the schedule/release plan.
2. Quality & CSAT: On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation.
3. MIS & Reporting: 100% on-time MIS & report generation.
