Senior Operational Excellence Specialist

Operational Excellence has an exciting opportunity for a Process Manager to join our team in Mauá and support the implementation and improvement of operational processes in the Americas region.

This role will be the local arm of the Global Champion team, collaborating closely on automation projects, policy application, and system updates such as SAP. You will drive continuous improvement initiatives and ensure alignment with global legal and strategic requirements.

• Support the global team in implementing and monitoring strategic initiatives, focusing on continuous improvement, automation, and policy updates.
• Analyze and optimize operational processes related to credit and collection, ensuring compliance with legal and regulatory requirements.
• Participate in applying and updating ERP systems, especially SAP, collaborating on implementation and improvement projects.
• Design and document methodologies and processes to standardize operations in the Americas region.
• Collaborate with global and regional teams to align initiatives and ensure proper project execution.
• Manage improvement and automation projects, promoting effective collaboration and communication among stakeholders.

To succeed in this role, you should have:

• 5-10 years + experience in I2C process operations and/or process design, Shared Services.
• Specialized knowledge of I2C financial discipline, strategy, and policies.
• Excellent understanding of I2C process design, ERP systems, and controls, including transactional accounting processes.

A strong candidate will have:

• Solid experience in credit and collection processes (I2C) and practical knowledge in SAP.
• Experience in GBS (Global Business Services) and understanding of related operational processes.
• Proven ability in process design and improvement, with a focus on automation as a differentiator.
• Fluent English, mandatory for communication and alignment with global teams.
• Ability to act as a link between local and global teams, translating requirements and implementing policies.
• Experience in managing improvement and automation projects, with a strong results orientation.