Telecom Network Analyst

2 semanas atrás


São Paulo, São Paulo, Brasil Hcltech Tempo inteiro

Job Summary

HCLTech is seeking a highly skilled Telecom Network Analyst to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of telecom services to our customers.

Key Responsibilities

  • Review and analyze telecom access and circuit orders to ensure provisioning meets customer requirements.
  • Perform and document network checks and component testing to verify completeness and accuracy of information.
  • Coordinate with local field technicians, 3rd party vendors, and telco access providers to perform standard testing, installations, and activations of local circuits and porting of telephone numbers.
  • Troubleshoot and resolve issues identified, and certify services end-to-end.
  • Support escalated cases from network field operations or customers to support site surveys when circuit testing is involved.

Requirements

  • English Advanced
  • Customer-facing experience with good knowledge of telecommunications and familiarity with working with telcos – fixed line
  • Good command over language/good verbal and non-verbal communication skills
  • Basic knowledge of networking infrastructure – hubs, switches, routers (mainly layer 1 & 2 devices)
  • Very good with task management: attention to detail, ability to follow instructions and logical tasks, ability to remember and organize follow-up tasks, ability to document tasks and actions for order reviews and updates, ability to coordinate with others in ensuring task completion
  • Excellent computer system proficiency skills with working and navigating across multiple applications
  • Minimum experience of working in an international telecoms experience of 1 year

About HCLTech

HCLTech is a leading global technology company that helps enterprises reimagine their businesses for the digital age. Our team of experts is dedicated to delivering innovative solutions that drive business value and growth.



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