Senior Digital Customer Engagement Manager

Há 2 dias

São Paulo, São Paulo, Brasil SAP Tempo inteiro
About the Role

We are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery for our cloud customers.

Key Responsibilities
  • Oversee the customer lifecycle from contract signing to renewal, ensuring timely and effective service delivery.
  • Manage customer relationships, providing expert support and issue mitigation to maintain high customer satisfaction.
  • Collaborate with internal teams to ensure smooth delivery of contractual agreements and services.
  • Develop and implement strategies to maximize customer value and retention.
  • Stay up-to-date with industry trends and best practices to continuously improve service delivery and customer experience.
Requirements
  • 4+ years of experience in customer-facing roles, with a strong background in SAP technical consulting.
  • Excellent communication and relationship-building skills, with the ability to work effectively with cross-functional teams.
  • Strong knowledge of SAP Basis activities, release upgrades, and infrastructure updates for cloud customers.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in English, with additional languages a plus.
About SAP

SAP is a global leader in enterprise software and services, helping organizations run better and achieve their goals. We are committed to innovation, customer satisfaction, and employee development. Join our team and be part of a dynamic and inclusive organization that values diversity and promotes growth.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

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