Consumer Engagement and Growth Specialist

3 semanas atrás


são paulo, Brasil Motorola Mobility (a Lenovo Company) Tempo inteiro
As part of the New Services and Innovation team you will be responsible for managing customer on-boarding, accelerating feature adoption and ensuring the solution's success and sustained growth by driving strategic initiatives and roadmap.
In this role you will work in partnership with the marketing team to develop go-to-market strategies that drive awareness and increase user base. You will own the metrics around utilization and engagement and visualize the entire customer journey to develop a comprehensive engagement strategy across the user lifecycle to drive conversion, alleviate friction and improve user experience.We're looking for a driven individual with an entrepreneurial spirit that has experience managing and delivering commercial software to customers and to provide solutions based on consumer insight and data.
Scope of responsibilitiesPartner with business development, sales, marketing, product management and engineeringAdvocate for improving/enhancing existing capabilities where appropriateOwn the solution metrics and track solution performance to meet or exceed KPIsMonitor user feedback and make sure to address complaints always driving the best customer experienceDefine communication rulers
Basic QualificationsBachelor's DegreeExperience driving business & engagementExperience using big data to drive business decisionsExperience in program managementExperience in consumer engagement in digital channelsExperience in Analytics tracking & insights generationExperience working in the digital advertising industryFluency in English and Portuguese languages
Preferred Qualifications5+ years in digital product managementSolid understanding of the key business drivers and customer dynamics in the mobile digital media, commerce and advertisingFluency in Spanish language


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