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Application Support Analyst
2 meses atrás
Come to one of the biggest IT Services companies in the world Here you can transform your career
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for (Application Support Analyst) who wants to learn and transform his career.
In this role you will:
RESPONSIBILITIES:
Work actively with team members to analyse and resolve application issues
Identify defects, discrepancies, and trends by ways of code debugging or log analysis
Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
Improve application stability and performance by observing patterns, recurring failures, and/or issues, and advise application owners on permanent fixes accordingly
Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
Challenge existing application setup, processing and suggest different ways to solve problems or improve stability
Actively participate in Change management process with a view to manage risk in production environment
Build and improve running books for generalists to minimize operational errors and gain fungibility/efficiency
Develop reports that provide trending statistics to track and manage application health and support service performance
Willing to learn and troubleshoot/support proprietary technologies not available through the marketplace.
No knowledge of proprietary technologies is required pre-hire
MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB:
Computer Science concept of Data Structures in practical use cases
Problem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues
Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
One of the following Structured or Object Oriented programming languages: Java and Angular
One of the following Scripting languages: Shell script, Perl or Python etc.
One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2
NICE TO HAVE
Experience in Financial Service dustry
Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud
Degree in Computer Science
O candidato precisa ser nota 5 de 5 em uma das três categorias (programação, banco de dados SQL e Linux) ou nota 3 de 5 em todas as categorias.
Presencial no escritório da GS em São Paulo 5 dias da semana. Horário de trabalho das 13:00 as 22:00
Rua Leopoldo Couto Magalhães 700 – Itaim Bibi – São Paulo
Caso o candidato resida fora de SP -> modelo hibrido TCS.
glês: Upper intermediate – B2 to C1
What do we offer?
TCS Benefits – Brazil:
Health insurance
Dental Plan
Life insurance
Transportation vouchers
Meal/Food Voucher
Childcare assistance
Gympass
TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
Partnership with SESC
Reimbursement of Certifications
Free TCS Learning Portal – Online courses and live training
International experience opportunity
Discount Partnership with Universities and Language Schools
Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
TCS Gems – Recognition for performance
Xcelerate – Free Mentoring Career Platform
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer
