Customer Support Engineer

2 meses atrás

campinas, Brasil Pósitron Stoneridge Tempo inteiro
Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.Customer Support Engineer / Field Technical Support
Qualifications:
• Bachelor’s degree in engineering, Computer Science, Information Systems, or a related field, with 3+ years of experience in the automotive industry.
Principal Responsibilities:
• Provide technical customer support.• Troubleshoot and resolve incidents with strong problem-solving skills.• Diagnose technical issues and remotely provide solutions to service technicians.• Build and evolve the technical knowledge base of products.• Create, maintain, and update indicators (KPIs).• Conduct data analysis and troubleshooting.• Demonstrate proficiency in programming languages such as Python.• Work with relational databases (e.g., MySQL) to extract, transform, and load (ETL) data for analysis. Plus: Experience with cloud-based databases (e.g., Amazon) for handling big data.• Use data visualization tools (e.g., Power BI) for creating and maintaining dashboards.
Education, Experience, and Knowledge:
• Strong analytical, organizational, decision-making, and presentation skills are required.• Strong interpersonal skills are essential for effective team interactions.• Excellent verbal and written communication skills, with English language competency required.• Detail-oriented with a demonstrated high level of accuracy.

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