Customer Success Manager
2 meses atrás
The company
Born to lead a new era of luxury mobility, ROLZO creates flawless travel experiences with extraordinary service. Be it an airport transfer, a chauffeur by the hour, VIP Meet & Greet or a unique car rental — ROLZO provides flexible access to an unmatched vehicle range and booking options in more than 100 countries, 500 cities, and 1,000 airports.
The role
As a Customer Success Manager, you will help new or inactive users become active users and build long-term relationships with them by providing them with the resources needed to use ROLZO to its full potential.
Key Responsibilities
- Onboarding of new users and reactivation of inactive users via various channels (cold calls, emails, LinkedIn, SMS)
- Collaboration with Account Managers to transition onboarded users or accounts.
- Assessment of the revenue potential of newly onboarded users with Account Managers.
- Maintenance and update of the CRM with daily user interactions and relevant data..
- Review of weekly and monthly users conversion rates and associated analysis
- Recommendation on how to adjust strategies based on insights and performance.
Requirements
- Experience in as a customer success manager in the travel or luxury industry for 2+ years handling international clients.
- Ability to communicate effectively with high-end clients both verbally and in writing – fluent English is a MUST. Spanish as a third language is a plus.
- Strong attention to detail combined with good business judgment
- Comfortable with technology
- Excellent, clear, and effective verbal and written communication skills
- Experience in a collaborative and transparent environment
- High level of intuition to anticipate and exceed client needs
Employment type
Full-time
40 hours per week, Monday to Friday
Working location: Remote
Start date: Immediately
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