Fulcrum Digital Inc | Site Reliability Engineer

1 dia atrás


brasil Fulcrum Digital Inc Tempo inteiro

Position Overview:

We are looking for a talented and motivated Site Reliability Engineer (SRE) to join our team remotely from LATAM. The ideal candidate will have strong technical skills and exceptional problem-solving abilities. As an SRE, you will ensure the reliability, availability, and performance of critical systems and applications.


Key Responsibilities:

  • Provide technical support for resolving complex issues and ensuring timely resolutions.
  • Utilize Service Cloud (Salesforce) or Zendesk for managing support tickets and communication.
  • Implement and monitor alerting and monitoring tools (e.g., Signalfx, Datadog) to ensure system health and availability.
  • Support and optimize AWS services, including Athena, ensuring data reliability and accessibility.
  • Troubleshoot and resolve issues related to applications, infrastructure, and APIs.
  • Develop and maintain automation scripts using Shell Scripting, Groovy, or YAML for system processes and deployments.
  • Collaborate with development teams to manage CI/CD pipelines using tools like Jenkins and Git/Bitbucket.
  • Perform root cause analysis and ensure incident management aligns with ITIL/ITSM practices.
  • Manage and troubleshoot monitoring tools to provide proactive system insights and enhance system reliability.
  • Provide support for REST and WEB API integration and related issues.
  • Document solutions, processes, and best practices for future reference.


Requirements:


Must-Have Skills:

  • Linux: Proficiency in using and troubleshooting Linux systems.
  • Shell Scripting: Strong experience in writing and debugging scripts.
  • ITIL/ITSM: Knowledge of incident, problem, and change management processes.
  • PL/SQL: Experience in database troubleshooting and query optimization.
  • Monitoring Tools: Hands-on experience with tools like Signalfx or Datadog.
  • Jenkins - CI/CD: Basic experience with pipelines and automation.
  • Groovy Scripting/YAML: Ability to create and maintain scripts and configuration files.
  • Git/Bitbucket: Familiarity with version control tools and workflows.
  • REST and WEB API Support: Knowledge of API integration and troubleshooting.
  • AWS Expertise: Experience with AWS services, including Athena.
  • Application Troubleshooting: Proven ability to resolve issues in a production environment.


Good-to-Have Skills:

  • Configuration Management Tools: Experience with tools like Ansible or Chef.
  • Java Project Troubleshooting: Ability to debug and resolve issues in Java-based applications.


Soft Skills:

  • English Proficiency: Strong verbal and written communication skills.



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