Fulcrum Digital Inc | Site Reliability Engineer
1 dia atrás
Position Overview:
We are looking for a talented and motivated Site Reliability Engineer (SRE) to join our team remotely from LATAM. The ideal candidate will have strong technical skills and exceptional problem-solving abilities. As an SRE, you will ensure the reliability, availability, and performance of critical systems and applications.
Key Responsibilities:
- Provide technical support for resolving complex issues and ensuring timely resolutions.
- Utilize Service Cloud (Salesforce) or Zendesk for managing support tickets and communication.
- Implement and monitor alerting and monitoring tools (e.g., Signalfx, Datadog) to ensure system health and availability.
- Support and optimize AWS services, including Athena, ensuring data reliability and accessibility.
- Troubleshoot and resolve issues related to applications, infrastructure, and APIs.
- Develop and maintain automation scripts using Shell Scripting, Groovy, or YAML for system processes and deployments.
- Collaborate with development teams to manage CI/CD pipelines using tools like Jenkins and Git/Bitbucket.
- Perform root cause analysis and ensure incident management aligns with ITIL/ITSM practices.
- Manage and troubleshoot monitoring tools to provide proactive system insights and enhance system reliability.
- Provide support for REST and WEB API integration and related issues.
- Document solutions, processes, and best practices for future reference.
Requirements:
Must-Have Skills:
- Linux: Proficiency in using and troubleshooting Linux systems.
- Shell Scripting: Strong experience in writing and debugging scripts.
- ITIL/ITSM: Knowledge of incident, problem, and change management processes.
- PL/SQL: Experience in database troubleshooting and query optimization.
- Monitoring Tools: Hands-on experience with tools like Signalfx or Datadog.
- Jenkins - CI/CD: Basic experience with pipelines and automation.
- Groovy Scripting/YAML: Ability to create and maintain scripts and configuration files.
- Git/Bitbucket: Familiarity with version control tools and workflows.
- REST and WEB API Support: Knowledge of API integration and troubleshooting.
- AWS Expertise: Experience with AWS services, including Athena.
- Application Troubleshooting: Proven ability to resolve issues in a production environment.
Good-to-Have Skills:
- Configuration Management Tools: Experience with tools like Ansible or Chef.
- Java Project Troubleshooting: Ability to debug and resolve issues in Java-based applications.
Soft Skills:
- English Proficiency: Strong verbal and written communication skills.
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