Program Manager, Payments Br, Payments Business Operations

Há 24 horas

São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiro

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences.
Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'.
Understanding our responsibility and our need for change, we are conscientious that 'Success and Scale Bring Broad Responsibility'Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition.
Besides that, they act as ambassadors of this agenda, and they will support you from Day1.
Remember, at Amazon 'It's always Day1'.
Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022Job summary Do you want to help drive innovations in the e-commerce space?
The Amazon Brazil team is looking for a highly analytical Program and Partner Manager to drive the Payments business strategy for Amazon.com.br.
We are looking for a smart and innovative leader who is self-sufficient and thrives in ambiguity, and can drive results across external partners, internal business teams and technical teams.
This position involves regular communication with senior management, therefore effective executive presentation skills are essential.The ideal candidate will be strong in the following areas:
• Program management working together with technical teams to improve payments products and customer experience
• Project management, including creating business justifications and functional requirements for product and features
• Partnership management to drive initiatives to improve payments performance
• Strong data analysis experience, extracting insights that drive business decisions
• Business management, including creating business strategy and managing program metricsKey job responsibilitiesWe seek an experienced Program Manager with Payment Industry expertise to lead Local Payment Methods (LPM) initiatives for Amazon Brazil.
The ideal candidate will manage critical payment strategy programs while working independently in a fast-paced technical environment.
Key responsibilities include managing stakeholder relationships, both internal and external, to improve customer experience with local payment solutions.A day in the life* Lead improvements across technical and business teams to enhance payment processing efficiency* Develop and optimize flows with local payment partners, including PIX and Boleto, to increase customer satisfaction and transaction success rates* Establish and maintain performance metrics for local payment partners to ensure system availability and escalability.
* Communicate daily with global stakeholders in English to coordinate projects and deliver status updatesBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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