Administrative Training Assistant

1 semana atrás

Barueri, São Paulo, Brasil Agilent Technologies, Inc. Tempo inteiro

Administrative Training Assistant Role at Agilent Technologies Inc.

Summary:

We are seeking an organized and detail-oriented Administrative Training Assistant to support the Brazil Training Center. This role involves performing various administrative tasks, assisting the Training Coordinator, and collaborating with internal teams and service providers.

Key Responsibilities:

  • Maintain the organization of the Brazil Training Center, including classrooms, instruments, parts, and other resources.
  • Select and prepare training materials for effective learning outcomes.
  • Schedule training and consulting services based on customer and technical expert availability.
  • Support the sales team in defining the scope of services for customers using Agilent's training and consulting portfolio.
  • Manage services to be delivered to customers and open service orders for technical experts.
  • Collaborate with internal areas (sales, support, scheduling, logistics, billing) and service providers to ensure seamless delivery.
  • Process data from customer satisfaction surveys and maintain accurate records.
  • Take on different administrative activities in the Support Area as needed.
  • Identify opportunities for process improvement and implement changes to enhance efficiency.
  • Maintain a thorough understanding of policies and processes, ensuring compliance with government and Agilent requirements.

Qualifications:

  • Bachelor's degree in Chemistry, Chemical Engineering, Pharmacy, or equivalent field.
  • Minimum 2 years of customer service experience.
  • Excellent verbal, written, and phone communication skills, with strong organizational abilities.
  • Proven time management skills in fast-paced environments.
  • Ability to solve complex issues in the best interest of the customer and the company.
  • Strong relationships-building skills and ability to balance challenging priorities.
  • Proficiency in Microsoft Office, specifically Excel, Word, and Outlook.
  • Advanced English language skills.

Agilent Technologies Inc. is an equal opportunity employer. We welcome qualified applicants from diverse backgrounds and will consider candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under applicable laws.

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